BestBuy.Com

[Wiliamclan]

This is my second time placing an order with the Sterling, VA store and waiting a designated period for my appliance delivery and not receiving the first call about it NOT being delivered.  We are yet to receive a call from the store, delivery or any associate/manager about a $2400 refrigerator that was promised today.  Earlier, it was a top of the line BOSCH dishwasher that was suppose to be delivered after being waiting a month for it.

[Ryan-BBY Senior Social Media Specialist]

Hello Wiliamclan,

Thanks for posting!

I was really disheartened to read that you are currently enduring your second appliance availability/delivery issue through us.  I would have hoped one of our teams would have contacted you to let you know that the refrigerator was not in our possession and ready for delivery yesterday.  I apologize for all the inconvenience this has caused to you.

When I was looking at your order, just a few minutes ago, I noticed the estimated date of delivery has changed to 8/31.  I just sent an e-mail to our local leadership teams to see if they have any additional information on the current backorder of the refrigerator.  I hope we can come to a resolution for you quickly.  It would totally be frustrating to wait for an extended period of time again on this appliance purchase. 

Right when I hear any additional information I will get back in touch with you.  Thanks for your continued patience while I research this for you further.

[Wiliamclan · Accepted solution]

Ryan,

Thank you so much for caring enough to respond.  I thought the easiest thing to do by the local store would have been to simply place a phone call to me.  All I wanted was a little customer service where this (and the other) matter was concerned.  I did go over to the store and speak with an appliance team member named David today and he offered me some options to think about.  I will get back with him and hopefully I can get this matter resolved.

My only other concern is that the warranty purchased for this appliance started the day I purchased it (7/20).  I think it is totally unfair to have my warranty start when I will wait a total of 5.5 weeks to get the item that I bought the warranty for.  Can something be done about this because I am paying for a warranty on an appliance I don't even have.

[Ryan-BBY Senior Social Media Specialist]

Wiliamclan,

I just sent you a private message with some information.  To view your private message, first ensure you are logged into our forums and click on the envelope icon in the upper right hand corner.

[Mo-T]

Well lookie here..,    ..another shining example of 30 days from now.  And it involves appliances, coincidence? Don't know and aint too sure..,

I also am having issues with getting an appliance delivered.., twice.  Granted, it was a replacement-fridge per-my-warranty, but it was still honored and agreed upon by BestBuy employees, including Rex, a representative from the Corporate-Legal-Department..,  allegedly that's who he was at least, I'm still not too sure of the level of honesty this company holds itself to. 

I am not too sure it is what it should be..,

What about everyone else, what do they think?