08-10-2011 08:02 PM
This is my second time placing an order with the Sterling, VA store and waiting a designated period for my appliance delivery and not receiving the first call about it NOT being delivered. We are yet to receive a call from the store, delivery or any associate/manager about a $2400 refrigerator that was promised today. Earlier, it was a top of the line BOSCH dishwasher that was suppose to be delivered after being waiting a month for it.
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08-11-2011 11:48 AM
Thanks for posting!
I was really disheartened to read that you are currently enduring your second appliance availability/delivery issue through us. I would have hoped one of our teams would have contacted you to let you know that the refrigerator was not in our possession and ready for delivery yesterday. I apologize for all the inconvenience this has caused to you.
When I was looking at your order, just a few minutes ago, I noticed the estimated date of delivery has changed to 8/31. I just sent an e-mail to our local leadership teams to see if they have any additional information on the current backorder of the refrigerator. I hope we can come to a resolution for you quickly. It would totally be frustrating to wait for an extended period of time again on this appliance purchase.
Right when I hear any additional information I will get back in touch with you. Thanks for your continued patience while I research this for you further.
08-11-2011 12:52 PM
Thank you so much for caring enough to respond. I thought the easiest thing to do by the local store would have been to simply place a phone call to me. All I wanted was a little customer service where this (and the other) matter was concerned. I did go over to the store and speak with an appliance team member named David today and he offered me some options to think about. I will get back with him and hopefully I can get this matter resolved.
My only other concern is that the warranty purchased for this appliance started the day I purchased it (7/20). I think it is totally unfair to have my warranty start when I will wait a total of 5.5 weeks to get the item that I bought the warranty for. Can something be done about this because I am paying for a warranty on an appliance I don't even have.
08-11-2011 02:28 PM
08-11-2011 02:58 PM
Well lookie here.., ..another shining example of 30 days from now. And it involves appliances, coincidence? Don't know and aint too sure..,
I also am having issues with getting an appliance delivered.., twice. Granted, it was a replacement-fridge per-my-warranty, but it was still honored and agreed upon by BestBuy employees, including Rex, a representative from the Corporate-Legal-Department.., allegedly that's who he was at least, I'm still not too sure of the level of honesty this company holds itself to.
I am not too sure it is what it should be..,
What about everyone else, what do they think?