BestBuy.Com

[seamonkeyjh]

Since leaving Best Buy during the restructure, I only shop via BestBuy.com.  Something about wandering around a best buy store gives me no pleasure.  Every in-store pickup I have placed in the last two months is getting slower and slower.  Today it has been an hour and a half...still no confirmation email as to whether my product is pick or no pick.  I got the original email telling me to wait 45 minutes.  I am waiting to run errands until this is ready because I do not wish to make two trips.  As a former employee I know how frustrating it was for people to not wait for a confirmation email and then the product is not available.

If the GM is available when I go in to pick it up...I will address him personally because I have worked for  him in the past.  But this has become ridiculous.  Last order I had to wait 2 hours and it took them three tries to get my entire order.  Pretty sad....

[Dorothy-BBY Community Supervisor]

Good afternoon seamonkeyjh -

I know how precious my time can be, as I am sure yours is also, and I hate to see it wasted as you have described.  Please allow me to offer my sincere apologies for your experiences.  As a former employee, I am sure you are quite aware with the process and what type of disconnects can occur, everything from computer issues, to human error. 

I would like to ensure that this information is given to the appropriate teams to make changes for future smooth shopping experiences for both you and your fellow shoppers.  I am sending you a private message to gather more information. To check your private messages, first ensure you are logged into the forums, then click the envelope in the upper right hand corner.

Thank you!