A couple of weeks ago I was looking in the store for a flat panel mount and didn't see it. I asked for help and they took me to a section of the aisle and said, "There it is!". I looked and pointed out that it wasn't the same model. Not even the same manufacturer. He then realized that everything was all mixed up. The price tags had no correlation at all as to what was on the shelf. So he said he would order some, and that they only had the price tag for the shelf, not the product itself. So I waited for them to order it.
So last Saturday I was looking on BestBuy.com, and was happy to see that the local store finally had it in stock. After purchasing it online and requesting in-store pickup, I sat there and marvelled at the wonders of e-commerce and how great Best Buy was. About 20 minutes later, the store called. Talk about fast! But then they started talking.
Best Buy: "Uh, yeah... We don't actually have that product in the store."
Me: "But the site said it was in stock."
BB: "Technically it is, but all of them are on the installation truck, and he's not in today."
Me: "So they're all going to be used, and you don't have any available?"
BB: "No, they're all available, we just keep them all on the installation truck."
Me: "Why on earth would you do that?"
BB: "In case he needs them I guess."
Me: "Sooo, what now?"
BB: "He'll call you back Monday."
Needless to say, Monday came and went. It is now Friday and I never heard back. I called the store directly and got this winner:
BB: "Okay... What's your order number?"
Me: "It's <order number>."
BB: "Wow, this computer is slow..."
Me: "Okay, no problem."
BB: "Ummm, that one's dead. Let's try another one."
Me: "Okay."
BB: *silence*
Me: "Hello? Anybody there?"
No, nobody was there, they hung up on me. Yes. Seriously. So I called back.
Me: "I just talked to you about an order..."
BB: "Yeah, I asked for your order number again but didn't hear anything and was all like, 'awww, crap'."
Me: "Indeed. Here's my order #."
BB: "It shows we have it in the store now, you can pick it up."
Me: "I don't want to. I already bought it days ago from a competitor who actually had it in stock."
BB: "Oookaaaay.... Ummm..."
Me: "You know what? I just found the cancellation link on an email. I'll do it through the site."
BB: "Ok. Anything else I can hel-"
It was my turn to hang up on them. Long story short, beware the in-store pickup. Showing they have it in stock means nothing. It could be on a truck, it could not be there all together. Actually, just beware of Best Buy all together.
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