04-27-2012 05:06 PM
My husband and I went to our local Best Buy because I wanted to buy a new flat screen tv and laptop. We spent at least a half hour in the store looking for what we wanted to buy. Not one employee came up to us to see if we needed help with anything in either department. When my husband tried to get help in the pc department and would attempt to walk up to an employee, they would glance at him, see his burn scars, then turn their backs and walk away from him. My husband wanted to leave the store and go somewhere else, instead I walked up to customer service and told them I had $3ooo in my purse and couldn't find anyone to take it from me. Only then did I get any help, and the girl was in a hurry because she was called from whatever it was that she was doing. Then she told me that it was bad that I was paying with cash (I thought everyone liked $1oo bills).
I tried taking the online survey and it kept coming up that I was missing numbers (I only have the ones they gave me on the receipt). If that's how they insure that they won't get a bad grade, they're sadly mistaken! I will never step into a Best Buy again. They treat their customers like crap. With as much money as I spent in the store, I expect to at least be treated like I'm human, and not like I stole something.
04-30-2012 01:51 PM
Welcome and thanks for posting,
So you had an idea of what you wanted to purchase, money in your purse, but couldn't get assistance for over 30 minutes? This is after employees noticed you and your husband in the pc department but turned the other way? Yikes! I appreciate you explaining your siutation to us and I'm reluctant that you still completed the sale. This is definitely not how service should be displayed to you, and I want to extend my deepest apologies to you and your husband. I'll have this matter internally addressed amongst our management teams.
05-10-2012 11:17 PM
This topic has been moved to its own thread under the board Best Buy and Geek Squad Policies for further review