BestBuy.Com

[mdemop]

Hello,

I have placed a online order over 3 months ago pro a product (SKU # 9426908). The estimated arrival date was only about a week away. I used a Reward Zone Certificate and online code I got from Portal 2 Promotion. I have waited for over 3 months. I can't cancel without loosing my Reward Zone Certificate and additional $10.00 Promo. How much longer do I have to wait. I have called and asked if I can switch for another product of same retail value but was told no. Thank you for your help.

[hockeycanuckjc Trusted Contributor]

 What did you purchase that may warrant a long delay on your purchase?

[mdemop]

A Blu Ray movie.

[Yellowsubmarine]

If you cancel you'll get the certificate back, not sure about the portal 2 promo though.

[hockeycanuckjc Trusted Contributor]

Movies are notorious for being back order due to the fact that sometimes they are shipped from a third party vendor on behalf of Best Buy. If its something you really really wanted, I would suggest going to the store for it and cancelling your order. If you explain to the employees at the help desk, and it was a special price you paid, they may be able to accomodate you for such the long wait. I can't guarantee this but it certainly does not hurt to try

[Ryan-BBY Senior Social Media Specialist · Accepted solution]

Hello mdemop,

I would like to look into your order for you; however, I wasn’t able to find your order with the information you have on your forum profile.  Could you send me a private message with your order number?  To send me a private message, just click on the link in my signature.

If we were to cancel the order you would receive your Reward Zone® certificate back but not the Portal 2 promotion code. 

We will see what I can do to help you resolve this issue.

[mdemop]

BBY-Ryan,

PM Sent.

Thanks!