BestBuy.Com

[villemoes]

As an international customer it is somehow nearly impossible to get in contact with Best Buy - if however you spend a lot of money on expensive phone calls!!! Only in US you can call for free!!! So if I try to reach you for simple matters like an order confirmation or invoice - THAT YOU STILL HAVEN'T SEND ME - then I can spend hours calling you.

I just tried this 5 minutes ago - and the person I reach wasn't capable of redirecting my call to the right person! I now spend nearly as much in phone bills as the product I bought from Best Buy!!

How diffecult would it be to have an E-Mail address - or do Best Buy still work with an outdated system from the 1980'?

Martin Andersen

[DanK Best Buy Employee]

Best Buy provides support via email and has a customer service forum as well. But you've already found that out...

[Ripple]

They may have email but they never responded to my 4 email attempts.

[GTnKY]

Dan,

How do I cancel the smartphone insurance I took when I purchased my phones at Best Buy?  I can't find any reference to this on any Best Buy associated web site.

Thanks,

GT

[Jub]

Ha Ha after calling 4 times and being transfer to the wrong department,  out of sheer determination I tried one more time only to be screamed at and then hung up on!!!   I just want to talk to a manager is that so hard? ! Do they exsist?

[villemoes]

What E-Mail? After going through several Best Buy pages you can't find it? Going on the website under customer service you will only find the phone number. After using a general E-Mail to Best Buy I get an automated response telling me to call them! Martin

[DanK Best Buy Employee]

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villemoes wrote:
What E-Mail? After going through several Best Buy pages you can't find it? Going on the website under customer service you will only find the phone number. After using a general E-Mail to Best Buy I get an automated response telling me to call them! Martin

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There are various ways to contact their Social Media team, such as their facebook team email address. However, since you are already on this forum, you don't need to send an email -- it goes to the same team either way. Describe your issue here and a Community Connector will be able to assist you.

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GTnKY wrote:

Dan,

How do I cancel the smartphone insurance I took when I purchased my phones at Best Buy?  I can't find any reference to this on any Best Buy associated web site.

Thanks,

GT

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Call 1-866-548-0885

[villemoes]

I ordered 3 TV's and got an order no. {removed per forum guidelines}, but I never received an order confirmation nor an invoice which I need for the bookkeeping!

Please have this E-Mailed to me on {removed per forum guidelines}

Thanks in advance

Martin

[Ryan-BBY Senior Social Media Specialist]

Hello villemoes -

Jesus from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jesus-BBY Senior Social Media Specialist]

Villemoes –

Hello and welcome to the Forums! I was disappointed to hear about your troubles when you tried giving us a phone call. In the future if you have any questions or concerns you can visit us here on the forums or email us at Online.Communities@BestBuy.com. Anything that can be answered over the phone we can address for you via these channels.

Regarding your receipts, I would recommend logging on to your BestBuy.com account and view your purchase history. You should be able to print receipts/invoices for all your purchases made under that account.

Please let me know if there is anything else you need help with.

Thanks,