BestBuy.Com

[djweisman]

I received an email about a special event occuring on 7/24/2011. It provided a link to see which stores are participating. The link sends you to a best buy page that has no content. I attempted to call customer service. They told me they do not have a list of stores that are participating and that I'd need to call EACH STORE in my area and ask them personally. Really??!!!! Customer service doesn't have this information?!!!  

Maybe HHGREGG will "help" to get Best Buy's @ss in gear.

[RealGeorgeW Valued Expert]

How many stores are in your area? 3000? There's 3 where I live, and I'm pretty sure I could find 2 minutes out of my day to call each one for a 5 second question.

That aside, websites break sometimes, sucks, but it's true.

[djweisman]

You have missed the point...and there are about 5 stores, each that never answer the phone. Why dont you call them for me so that you can be on infinite hold. Do you work for Best Buy or something?

[RealGeorgeW Valued Expert]

I would, if you had posted where you were.

Reading is a fine skill, lost upon the ages. "I'm NOT an employee of Best Buy, or Geek Squad,"

[djweisman]

15122....good luck. and there is nothing in your message about not working for best buy. perhaps the mobile version doesnt show that.

and for the mentally challenged, the whole point of this post was: "customer service should have known what stores were participating. they should not have told me to call every store within 15 miles."

[Ryan-BBY Senior Social Media Specialist]

Hello djweisman -

Sarah, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until she is able to connect with you.

[CrystalWoW Community Veteran]

Little late now but the site is

http://www.bestbuy.com/site/Misc/null/pcmcat245400050009.c?id=pcmcat245400050009
and works fine. I don't know anything about your area but it doesn't appear that anything in your general vicinity was participating.

[Sarah-BBY Retired: Community Connector]

Hi djweisman,

Thank you for letting us know about this and I apologize for any misunderstanding or disappointment.  Please allow me to assure you that we strive to provide clear and accurate information to our customers at all times, and I will make sure your feedback is forwarded to our corporate marketing team to be reviewed for future quality purposes. 

Also, thank you CrystalWoW for your help with providing the link.

Hope everyone has a great weekend!