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pablofsi
Posts: 4
Registered: ‎04-02-2012

I requested a downloadable item yesterday late night and didn't receive my confirmation email yet

Thread title. If you need the order number say so please. Done through Paypal, request and money are on pending status.

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New Member
pablofsi
Posts: 4
Registered: ‎04-02-2012

Re: I requested a downloadable item yesterday late night and didn't receive my confirmation email ye

I'm never going to buy from this site again in my whole life, supposedly the confirmation email would arrive within 15 minutes yesterday and it's been 10 or 12 hours since then, nothing yet. AND my money is in pending status, if you are not going to deliver my request please I want to cancel the transference. I pay for quick service, not this joke.

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New Member
pablofsi
Posts: 4
Registered: ‎04-02-2012

Re: I requested a downloadable item yesterday late night and didn't receive my confirmation email ye

Now it's in process... how you people need to be insulted to start moving, is pretty bad. Thanks.

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Brendan-BBY
Posts: 888
Topics: 3
Kudos: 46
Solutions: 29
Registered: ‎08-15-2011

Re: I requested a downloadable item yesterday late night and didn't receive my confirmation email ye

Hello pablofsi,

Welcome to the forum!

I am sorry about the delays with your order; your experience did not sound all too pleasant. I am glad to see that your order started processing, but I wanted to clarify a few things for future reference.

Orders placed online can take up to 24 hours to process. I am not 100% sure about this, but the fact that you were placing the order after business hours could be factors that led to the delay. Once our systems were able to start processing in the morning, the order went though normally.

If you have any questions about orders in the future, feel free to reach out to us here and we can look into it for you. Thanks!

Regards,
Brendan|Community Connector | Best Buy® Corporate
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