BestBuy.Com

[victor_cruise]

I never expected best Buy customer service to be so bad including its Geek Squad. This is how it happens:

Only 3 months old TV stops working. I call geek squad....tech shows up...RUDE, does not tell me what is wrong. Says that he as to order circuit board and it will come in 3 days that is on the 22nd. Does not tell me whether he will get it or will it be shipped to my address.

3 days later I get a call and I am told that the part will arrive only on the 28th and that the tech will come on the 29th. I come home and see a package. I call Best buy and I am told that what I received was power supply. The board is on backlog and that this particular model is giving trouble to everyone and may have to do system exchange. He tells me to call the next day.

I call next day and I am told that there will be no system exchange and that I have to wait till the part shows up. Nothing can be done. By the way we use 2nd DAY FRIEGHT, hence it will take time for the part to arrive.

The customer service person tells me that "THIS IS HOW WE SHIP. THIS IS OUR POLICY"

[victor_cruise]

I never expected best Buy customer service to be so bad including its Geek Squad. This is how it happens:

Only 3 months old TV stops working. I call geek squad....tech shows up...RUDE, does not tell me what is wrong. Says that he as to order circuit board and it will come in 3 days that is on the 22nd. Does not tell me whether he will get it or will it be shipped to my address.

3 days later I get a call and I am told that the part will arrive only on the 28th and that the tech will come on the 29th. I come home and see a package.  I call Best buy and I am told that what I received was power supply. The board is on backlog and that this particular model is giving trouble to everyone and may have to do system exchange. He tells me to call the next day.

I call next day and I am told that there will be no system exchange and that I have to wait till the part shows up. Nothing can be done. By the way we use 2nd DAY FRIEGHT, hence it will take time for the part to arrive.

The customer service person tells me that "THIS IS HOW WE SHIP. THIS IS OUR POLICY"

HORRIBLE Experience. WIll never buy electronics from Best Buy. No wonder people love AMAZON.

[NoNoBadDog]

Do you really think an in home repair would be any better/faster through Amazon?  Really?  lol....

[Dval]

*punts to customer service board*  Just have to wait on a rep to see this.

What model LG did you purchase?  Going to assume you had the Geek Squad Protection on the television for an agent to come out to your house.  What was it that he did that you found rude?  His attitude or lack of clarification?  If he has to order a new circuit board, then that probably means that the circuit board in the TV is bad.  If they had taken the TV and sent it off to service, you would most likely be waiting longer than it'd take for the part to be ordered.

Was it an actual Geek Squad agent or a 3rd party that come out as well?

[DarkWingDUCK]

This is a technology discussion forum. Please read the rules and post your complaints or customer service issues in the proper areas of the forum.

[Ryan-BBY Senior Social Media Specialist]

Hello victor_cruise -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi victor_cruise,

Being without a working TV for any amount of time would be disappointing for most people, and given you just purchased this TV I can understand your frustration in having to continue to wait for these repairs to be completed.

I did look into your repair, and I show both parts have now been delivered. I also show that you are scheduled to have these parts installed tomorrow 3/29/2012. I will check on this repair on Friday 3/30/2012.

Thanks for posting,

[victor_cruise]

Its not about only repairing. It is about how Best Buy handles the situation, how your technicians interact with the customer and what does Best buy do to resolve the issue quickly.

I hope the issue gets resovled tomorrow, otherwise I will be extremely disappointed.

[Allan-BBY Community Connector]

Hi victor_cruise,

I looked into your repair today, and I show that the TV is now functioning properly. If you ever do need anything from us by all means post back to this forum.

Thanks,