02-11-2010 11:38 PM
Why would a company that sells technology like Best Buy deal with a 3rd rate credit card company who uses antiquated billing and payment systems? I have a cc pymt due on the 15th. I just got home to pay my bill. Today is the 11th. Due to HSBC's antiquated technology poor system, I will now be charged a late fee because HSBC indicates it won't receive my pymt till the 16th due to Presidents Day. WHY do ALL of my other credit card companies take pymts on the same day, but a credit card company representing the tech-savvy world of electronics is so far behind the curve???
Hey Best Buy Execs'... got any answers to a company that represents YOUR COMPANY IMAGE in a "Stone Age" attitude???
IF this late fee sticks, that's fine. My bad!! I'll take back the stuff I bought, close my acct, and become an advocate as to where NOT to get for electronics and tech savvy stuff.
I can't believe nobody knows just how far behind HSBC really is!! That's sad.
If Wall Street wants to know why shoppers are starting to do business elsewhere, it's pretty obvious.
Good luck with HSBC and the way their screwing your customers. Or, previous customers shall I say.
I got to go and make another cc pymt that's due on the 12th. Of course, I have till 4pm the day of to get it paid online without penalty. I guess there just a little more tech savy than the company your dealing with. It was nice knowing ya.
02-13-2010 04:09 PM
Please don't post your full name in your thread, it's against forum rules. If you had "just got come to pay your bill" as you stated, that was at 11:38 PM. NO credit card company will post a same-day payment especially if you paid 20 minutes before midnight, when you posted this. Usually the latest acceptance time for same-day payments is 4 PM EST. I have over 20 CCs and I know of maybe one (US Bank Visa) that legitimately posts payment AND debits the $$ out of my account on the same day.
02-14-2010 03:17 PM
Sorry about posting my full name. I live in a small town and everyone knows how I feel (surprised to find such a strong sentiment - however, the more I talk to, the less surprised I'm feeling).
I did find out my Sams Club takes pymts on Saturday till 3:00. IF your pymt cycle is due on a Sat. you have till 3:00 to pay online or you can go to the store before they close and they will gladly take your pymt and it will post same day (Kolhs does the same thing - so does JCPenny). And they don't have the "rush processing fee charge". They gladly take your pymt. and just hope you come back and continue to buy from them again. It's called retention and Best Buy doesn't have any. Not from all the people I've been talking to anyway. All over $15 dollars. Staples was located right next store (all one building) and they've already closed their doors. Our economic landscape is highly shakey and Best Buy is not the only electronics store in town. If your reading this, you will start to see a paradigm shift with the way consumers spend their money in small markets. The ol "mom and pop" shops who deliver outstanding customer service will start to gain traction on larger box stores. I'd rather pay 15-20% more, maybe even higher, for goods and services where I have decent warranties and good customer service. People are starting to really think about thier purchases and the value they recieve. Value and price are two different things. Don't think because a retailer can sell for less, their the obvouis choice. The tables are starting to turn. People want "value" for the money they spend. I just put new carpent in my house last week and went with a local retailer who was higher than Lowe's (I went with Lowes the last time and the installers had to come out 3 times and they never did get it right). The guy I went with is a littler higher overall, but the install is perfect. In the long run, you really do pay for what you get. I'm an advocate for all businesses being successful (funds tax dollars back into the community etc), but when you get so big you don't care about losing a valued customer (plus his referals of at least $3500 - neighbor is going to put in home theater) over $15, something is amiss?? When this Bust Buy store closes, it will be do to this type of poor customer service. Not only poor - but the attitude "were big - go somewhere eles if you don't like it". Time will tell.
02-14-2010 05:01 PM
I'm sure one of the Community Connectors on this site from BB corp will be able to document your feelings towards HSBC but unfortunately, since HSBC is a 3rd party bank that administers the BB CC, there's not a lot anyone from BB can do. Some of their policies and procedures aren't the greatest, but how many CC companies out there AREN'T regarded as malicious or unethical? Hopefully these new laws that will be enacted soon will help some of the predatory practices of CC companies, but I'm sure they'll forever find those loopholes!
02-14-2010 05:16 PM
@rkbull0921: I am as frustrated as you are. I hope that your post reaches the appropriate Best Buy channel. I also posted on this forum, Google Buzz, Twitter, and Facebook. Click here to read my recent post.