BestBuy.Com

[Suki05]

I applied for a best buy credit card more then a year ago.  I moved to a different state shortly after applying for the credit card (about a month later).  I did do mail forwarding at the local post office.  I have had no problem receiving any of my other mail at my current "new" address.  I actually had forgotten about the credit card, as I never used it.  I found the receipt telling me I was approved and my credit limit tonight, but there is no account number on it.  My question is how do I go about reporting this?  I would actually just like to cancel the credit card.  Please help!  Thanks.

[Ryan-BBY Community Connector]

Hello Suki05 -

Melissa from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Melissa-BBY Community Connector]

Hello Suki05,

During a big move like yours, it is understandable to forget about some things like a recent credit card application. I am sorry to read that after a year you still have not received any information regarding your account. I will be happy to look into this further with you.

It is my understanding that physical credit cards generally are not permitted to be forwarded for potential fraud reasons. This generally means that the card would be returned to the bank it was sent from. As our Best Buy credit cards are issued through HSBC, I would need to contact them directly to see if I can gather any information on your account. To do so, I would need to gather some information from you. If you could send the name, phone number and address that would have been used on the application, via private message using the link in my signature below, this would assist greatly.

Sincerely,