BestBuy.Com

[mayann23]

Hi All,

I'm hoping that someone here could help me out since emailing HSBC is pretty much a waste of my time.  I paid off my HSBC Best Buy Credit Card last year when I was deployed at the desert, and I recently checked my credit score and it went from 735 to 658 because of this Credit card that I only have 300 dollar credit limit.  I told the people from HSBC that I was not aware that I had to pay a $59 dollar Annual Fee since I paid my card off.  I was aware that when you card is paid off, then that's all!!!!  I've been never been late on any payments, I didn't receive any emails regarding I was overdue because I never checked my old email account that was tied to this credit card because I paid everything off already.  It's an honest mistake, but I'm just MAD that my credit score went from a 735 to 658 for a 300 credit limit. 

Also, when I went and looked at my HSBC account, I saw this message that stated that if I set up a bill pay, that this will resolve my late payments.  I asked the guys regarding that message I sent and they didn't say anything besides this:

 

TO: 1 recipient

Show Details

Dear Mayann {removed per forum guidelines},

We are writing to you in response to your inquiry regarding your Account 
ending in XXXX issued by HSBC Bank Nevada N.A.

We can certainly understand your concern regarding your Account.  Please be
informed, you will be billed a non-refundable annual fee on the open date and
on the anniversary date each year your Account is open.  This fee allows us to
continue to provide quality service to our customers.

A message will appear in the Transaction Summary section of your billing
statement the month before the annual fee is scheduled to post to your
Account. 

Unfortunately, we are unable to fulfill your request to remove the late fee
from your Account.  As disclosed in your Cardmember Agreement and Disclosure
Statement, we must receive your payment by the payment due date or a late fee
may be assessed.

We recommend that you allow 10 to 14 business days for your payment to reach
us by mail and up to three days for processing of online payments.

You can view your Account activity by logging in to your Account online and
viewing the Current Status information under Account Overview.  While online,
you can also sign up for optional text or email alerts that tell you when
payments are due.  Simply go to the Personal Profile tab and click on Update
Alert Preferences.

Further, HSBC Card Services Inc. submits updates to the major credit reporting
agencies: Trans Union, Experian, Innovis and Equifax, on a monthly basis.  We
report information that relates to the actual credit experiences that we have
had with you.  Since we send updates to these agencies every month, any action
you take will be automatically reported.

Unfortunately, in order to request a new credit card, it will be necessary for
you to contact us by phone.  Please call us at 1-800-216-1013 and one of our
Customer Care Specialists will be happy to assist you.

We regret any inconvenience caused by this matter.

Sincerely,

Ashish
RewardZone Program MasterCard Customer Care


HSBC Bank Nevada will not send or request sensitive personal or account
information through e-mail or the telephone.  If you receive suspicious email
or phone calls regarding your credit card account, contact us immediately at
the phone number printed on the back of your credit card or on your billing
statement.

HSBC Bank Nevada, N.A., P.O. Box 703, Wood Dale, IL 60191-0703

© Copyright HSBC Finance Corporation.  2012.  All rights reserved.

[Area51Kev Community Specialist]

Hi mayann23:

Welcome to the forums and thank you for your service to our country! 

HSBC is an entirely separate company from Best Buy, and as such Best Buy doesn't have direct access to your HSBC records or the ability to remove any fees. At best, a Community Connector may be able to act as a liaison between you and HSBC and get more information for you. Fyi, a response from them can take 3 to 5 business days and most don't work on weekends.

On a personal note, your experience is one of the reasons I absolutely refuse to carry any credit card that has an annual fee attached to it. I believe they can (and will) charge you that annual fee as long as the account is open whether you have a balance on the card or not. My feeling is that I pay those companies enough in interest, and I will not pay an annual fee just for the honor of carrying their card in my wallet. 

Good luck.

[Jimmienomam]

Sorry for this experience you went through. I agree that this was really shady area. While I kinda understand that HSBC is there to make money, I hope they are smart enough to keep a person that is responsible with their money as a customer. I truly hope you can get this resolved.

And of course thank you for your service. It does really show more of what you guys truly do when the recent attacks remind us of what it's like.

[mayann23]

Hi Area51Kev,

Thank you for the quick reply, and yes it does suck for paying a 59 dollar fee on a 300 dollar Credit card when I barely use the thing at all. How do I get a hold of someone from the Community Connector?

Please help! I emailed one regarding the same post as mine, but I'm not sure if she still works as a connector.

Thanks

May

[mayann23]

Hi Jimmienomam,

My pleasure! I love my job! =) Thank You for the kind words!

[Jimmienomam]

A connector is usually here within 3-5 days. Given its a holiday weekend it may affect times

[Ryan-BBY Senior Social Media Specialist]

Hello mayann23 -

Melissa from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[mayann23]

Hi Ryan,

Thank you for your help!  i will be waiting for her message!  Thanks again!

May

[Melissa-BBY Senior Social Media Specialist]

Hi mayann23,

I am sorry to read of the frustrating experience you’ve had with trying to get the late fee and report to your credit reversed by HSBC. I know keeping a good credit score can be very important, and I would have been disappointed as well, if mine had dropped by so much.

As the other users have mentioned, our credit cards are issued through HSBC who is a completely separate company from us. Due to this, we do not have direct access to or influence over their accounts or policies.

I had actually reached out to you via private message earlier today in regards to this, and as stated, I’ll be happy to look into this further with you. I will be sending a follow-up message as well though to gather some additional details as well. To check your messages, first log into the forum and then click the envelope icon in the upper right corner of this page.

Sincerely,