BestBuy.Com

[clawyer26]

I just tried to log into my BB account to pay off my BB credit card and received the following message:

Your account has recently been re-evaluated.

Please contact a Web Support Representative at 1-800-365-0292 to request a copy of your credit card statement. Our representatives are available:

• Monday through Friday from 8:00 a.m. to 9:00 p.m.CT
• Saturday and Sunday from 9:30 a.m. to 6:00 p.m.CT

Web Support is closed for Thanksgiving Day, Christmas Day and Easter Sunday.

Normally, I wouldn't have a problem with calling. However, I'm in France for a 3 month internship, and specifically signed up for the online account so I wouldn't have to worry about making any calls or paying through the mail. I just arrived a little while ago and don't even have a phone yet; plus, calls to the US are extremely expensive. The last payment I made was received on Sept 1, 2009, so I wanted to pay my bill early again and have it received around the same time to make extra sure I don't make any late payments. My no interest for 18 months is dependent upon me paying the minimum payment on time, every month and paying my CC off in full be the end of the 18th month period. I do not want to worry about accruing interest or having any problems with my account, especially when I am overseas and have a hard time contacting anyone etc.

What does it mean when an account is re-evaluated?

Why was my account re-evaluated?

How can I get this taken care of quickly so I can pay my bill without paying any late fees or having my 18-month-no-interest program taken away?

Thank you.

[Dorothy-BBY Community Supervisor]

Hello clawyer26 -

Welcome to the Forums!  Sarah, one of our Community Connectors, will be reaching out to you to provide some clarification.  I appreciate your patience until she is able to contact you.  You should hear from her in the next few business days at the latest.

[clawyer26]

Thanks Dorothy,

I look forward to talking with her. I received an email that my statement is available online (due date Oct. 19) but obviously can't access my account to pay it off. Hopefully we'll be able to do something to get it up and running well before that date

[Sarah-BBY Retired: Community Connector]

Good morning clawyer26,

Thank you for asking about this and wanting to make sure that you keep on track with your Best Buy® credit card account!

While HSBC (the 3^rd party bank that administers our credit cards) is a separate company from us, I would be happy to look into this further on your behalf, but will need to get a little bit more information from you first.  Therefore, if you could please send me a private message with your name and the phone number associated with your account, I will look into this as quickly as possible and then follow up with you again by private message.  To send a private message to me, first click on the “private message” envelope in the upper right-hand corner of the page, and then compose a new message to my username “SARAH-BBY”.

Thank you for your patience in the meantime and have a great weekend!
Sarah

Community Connector

Best Buy® Corporate