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New Member
bsouthard
Posts: 8
Registered: ‎04-19-2012

Re: HORRIBLE CUSTOMER SERVICE!!!

How does it feel treatedbadly that your issue is of "average" importance?
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CrystalWoW
Posts: 10,080
Topics: 300
Kudos: 792
Solutions: 598
Registered: ‎02-04-2009

Re: HORRIBLE CUSTOMER SERVICE!!!

I give up. Here is your tinfoil hat. No one is out to get the op or anyone else. They assist as soon as they physically can.

Crystal
Superuser
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*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.
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New Member
treatedbadly
Posts: 6
Registered: ‎04-15-2012

Re: HORRIBLE CUSTOMER SERVICE!!!

I canceled my order and have since spread the word about the terrible customer service I received at Best Buy.  I also realized that "Crystal" who claims not to be affiliated with Best Buy needs to spend her time more wisely, maybe even get a real paying job. I have not heard from Best Buy and nor do I expect to.  They don't care about my issue and maybe their poor customer service has something to do with them going out of business?  Just read in my local news paper where Best Buy is closing 50 of their stores. The companies don't realize that us "customers" pay their salaries and if they are rude to us, we won't shop there and they don't get paid.

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Justin-BBY
Posts: 4,312
Topics: 8
Kudos: 184
Blog Posts: 1
Solutions: 160
Registered: ‎11-09-2009

Re: HORRIBLE CUSTOMER SERVICE!!!

Hello treatedbadly, 

 

I truly apologize that your computer order did not provide you with a confirmation email and also that after speaking with representatives, you were still left with unanswered questions. I'm sure it was incredibly aggravating, and I agree that online orders should be easy, but it's apparent that your situation was quite the opposite. It's very disappointing that this whole experience made you cancel your order and want to avoid using us for future purchases. Again, I'm very sorry and if you have any other concerns or comments, feel free to reply. 

 

Thanks for posting, 

Justin|Community Connector | Best Buy® Corporate
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New Member
bsouthard
Posts: 8
Registered: ‎04-19-2012

Re: HORRIBLE CUSTOMER SERVICE!!!

She does give out tin hats so she has something going for her.
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Trusted Contributor
Jimmienomam
Posts: 3,941
Registered: ‎09-21-2011

Re: HORRIBLE CUSTOMER SERVICE!!!

Did you also read in your local news they are opening up 50 more full stores in China and an additional 100 smaller shops in malls thoughout the US?
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New Member
treatedbadly
Posts: 6
Registered: ‎04-15-2012

Re: HORRIBLE CUSTOMER SERVICE!!!

No that was not in the article in my local news paper. I only believe what I see with my own eyes and quite frankly, I don't care if someone says they are opening any stores anywhere, I won't be shopping at any of them.

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