BestBuy.Com

[treatedbadly]

I ordered a computer this morning online because the store stated "AVAILABLE NOW" at my local store.  I have waited HOURS and have not received a second email confirming that my order was ready for pick-up. I have called my local store and they told me they "didn't know why but the order was still pending".  I have called the corp.. Number and was told the same thing.  When I asked BOTH employees from each number what the problem was in processing the order they both told me that they "didn't know".  That is it, they don't know.  If BESt BUY is unable to produce a product "NOW" then they shouldn't advertise that it is available "NOW" because that is a lie and fraudulent advertising.  Their advertisement brags about how "convenient" it is to order online and pick up at the local store, well I feel the opposite. I need the product "NOW" and that is why I ordered it online because the website said it was available "NOW". Best Buy does not seem to care how this has inconvenienced my day waiting for an email and having no idea when I will be able to pick up my product.  I feel like my purchase does not matter to them and after this I will never shop at one of their stores again. However, I will indeed spread the word to everyone I know about my terrible experience with BEST BUY and their lack of concern.  Be warned if you buy something online from BEST BUY, it may not be available when they say it is.  What ever happened to whatever it takes to make the customer happy??

[CrystalWoW Community Veteran]

From bb.com "Best Buy Store Pickup lets you buy online, skip the shipping charge, and pick up your order in as little as 45 minutes after you placed it. At select stores, you even get to use a reserved front-row parking spot. Please note:

Some orders require additional payment validation and take longer to process."

[treatedbadly]

Oh forgive me for not reading the fine print! Again, I can feel the concern.

[CrystalWoW Community Veteran]

Well... it happens. That is why they put it up there. Sometimes due to the payment type you use and verification to prevent fraud, things take longer. The store also has to verify they have the item available but since it shows as pending still, the former scenario is most likely.

[treatedbadly]

I just want to thank you for being so rude to me and making my decision to cancel my order.  So congratulations, you have been rude and uncompassionate and Best Buy can thank you for the loss of a sale. Maybe I will print this lovely blog and send it with a letter to my local news station(Bay News 9) and/or newspaper (The Ledger)  to explain to them my experience with Best Buy.

[CrystalWoW Community Veteran]

and say what.... a random person on the internet who has no affiliation with best buy told me what i should have read myself off best buy.com about store pickup order processing.... Sorry. I empathize with wanting the product right now but as it states, payments have to be verified to protect customers like yourself from fraudulent transactions. This can be anything from a mismatch on info provided and what your card company has on file to a previous suspicious transaction.

[bsouthard]

Wow what a reply. No wonder Best Buy is losing customers like myself.

[CrystalWoW Community Veteran]

No one from best buy as responded yet...

[bsouthard]

Oh I am sorry, I thought you were a Supervisor from Best Buy. That is actually worse that Best Buy is blowing off this customer. 

[CrystalWoW Community Veteran]

Average response is 3-5 business DAYs. No one is blowing them off.