09-22-2010 11:57 PM
First of all I'm from Guam and I ordered 2 laptops on Express on September 18, last week Saturday.
Yesterday, i checked my order status and it said "complete" along with some UPS numbers. So I checked both UPS numbers and both were seemingly unable to track.
Now on to today, I logged on to check my order status and now it says "no orders found." What's going on? I'm really panicking right now.
Please someone help me, especially a professional from the bestbuy staff.
09-23-2010 12:20 AM
I been checking periodically on my order status - Process of being Fulfilled now it says "no orders found" just like yourself im on same boat as you I was going to call but I don't think ill get in touch with anyone so late.
09-23-2010 01:47 AM
09-23-2010 06:14 AM
Hi, I'm also from Guam and I just ordered a phone system. Well it's been nearly a month now and I haven't received it yet. They shipped my order using express via UPS, but then forwarded to USPS (Package service??). After a couple of complants later, they shipped a new phone. Apparently the first one was lost in the mail. Now I just have to pray that this shipment will actually get here. I still don't get why they wouldn't ship it directly to USPS though. I hope you don't run into the same problem as I did.
09-23-2010 08:59 PM
09-24-2010 11:01 AM
Well I wasn't really given a choice for the shipping method. During checkout, I chose standard shipping. They shipped it via UPS, which was then forwarded to USPS. The shipment class they used for USPS was "Package Services", and it's really slow.
So a few weeks later they re-shipped my order (first order was lost in mail), and also changed my shipping option to Express. But then I noticed it only applied to UPS. Regardless of what shipping option I chose, it would just be forwarded to USPS. They used the same "Package Services" class on the second order, I thought for sure they'd use a faster class like Priority or Express Mail. Both of my orders show that it was processed through and left RICHMOND, CA 94804 facility. The first order hasn't updated since...