09-24-2010 03:53 PM
I’ve had the chance to speak with our website support team and have been informed that most orders can take 5-7 calendar days to arrive in Guam, just like orders shipped to APO/FPO addresses. Some orders, however, may take up to 14 calendar days to arrive depending on the product category. I apologize if this was not made clear when you placed the order.
I’ve sent you some additional information, so please make sure to check your private messages. You can do so by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.
09-25-2010 12:10 AM
10-05-2010 05:27 AM
10-05-2010 12:34 PM
10-06-2010 12:57 PM
Hey maverick-41 -
I have a confirmation number for USPS that you can use to call the postal service in Guam and find an update on the packages. The telephone number for what I believe to be the closest post office in Guam is (671) 734-392.
I am sending you a private message with the two confirmation tracking numbers. I would offer to call them but the time zone difference is pretty substantial.
10-07-2010 06:04 PM
10-14-2010 02:53 AM
I am here on Guam as well....I ordered a Laptop in September and it is still sitting in Richmond, CA......has your order arrived yet and just curious how long it took it to get here?
10-16-2010 08:14 AM
10-17-2010 01:26 AM
Well it's been over month now and I've just received my order.
I asked the lady who normally hands out the my shipment packages that she has had a few complaints from people who have ordered from bestbuy.
Majority of them did receive their orders but it took about a month, some nearly 2. She also mentioned that the orders were received via cargo ship. So that pretty much explains it.
It's really pointless paying for express as it does not apply to our shipment method.
Sorry you guys had to wait this long.