04-27-2012 09:51 PM
I pre-purchased guildwars 2 to play the beta weekend but apparently best buy will not allow you to download the game becuase of technical errors for another 48-72 hours. (beta even ends before then)
After spending 24 hours trying to get technicals support to download it, and 3 hours on the phone tonight, I get promised by upper management they will consider refunding me my money monday, if at all. What is the purpose of advertising garunteed access to the beta events if you can't even deliver the product your selling. On top of that despite not being able to give the product, you wont even process refunds.
I am sorry but this is all a bit ridiculous and I would suggest anyone reading this that is considering pre-ordering anything through best buy take their bussiness elsewhere. they may force me to purchase and go through hours/ days of technical support to keep the purchase - but after being a 10 year customer I can promise I will never again buy a product through best buy.
04-30-2012 01:40 PM
05-05-2012 01:12 PM