BestBuy.Com

[battledrill]

I ordered the collectors edition through bestbuy.com and have spent $108.00 dollars. I chose to order it from Bestbuy.com because of the pre-order bonus of the Nissan Stealth GT-R code.  The game was released on November 24th, it is now December 7th and after countless phone calls and emails I have yet to receive it.  2 days ago when calling customer service I was told by the rep named Angel that this had heard many calls just that day about this issue. She then said she would contact the promotions department.  If anyone still has not received this code please post in this thread, I am considering complaining to the Better Business Bureau and Chamber of Commerce in the city Bestbuy.com is based in.  This qualifies as failure to render services.  I will also consider posting this to other videogame news wires so that from now on people pre-order from Amazon or Wal-Mart.  3 weeks to receive a simple DLC code is an embarrasment. I am also logging when this post was made in case it gets "mysteriously deleted". 

[Ryan-BBY Senior Social Media Specialist]

Hello battledrill-

Jesus, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until he is able to connect with you.

[ki11abee]

Interesting i posted a similar thread minutes ago and just saw this. I am one of the victims of the same incident with no response(according to their 7-10 business days) and nothing. Prob not as important to them as it is to us.

[Jesus-BBY Senior Social Media Specialist]

battledrill -

Thank you for visiting our Community Forums. I am sorry to hear that you have yet to receive your code for Grand Turismo 5. I am going to send you a private message to further discuss this with you. To check your private messages, ensure you are logged into forum and click on the envelope on the upper right hand side of the forum.

Thanks,

[battledrill]

Thank You Jesus. I have just received the email with my code. I hope you guys can help the dozens of people who are having this same problem.

[penyos]

Hi battledrill,

Yes, I'm one of the victims who never recieved the code.

I was told that I supposed to get the code by email, but it seem impossible to get it.....still waiting~

[XenomanX]

I also have had this problem. I did t pre-order online, I pre-ordered at the store. Upon picking up the game and me asking for the code the store employees looked at me like they were all autistic. They fumbled around for about 10 minutes before finally telling me to just call the 1-888 number. I did that and was then transferred around 5 or 6 times before I was put on the phone with a geek squad gaming dept rep or summat who said I'd get the code via email within one week, and then she confirmed my email to make sure it was right in the system.
I would kind of like my code, and an explanation on how a seemingly simple task got so screwed up.

[Dzen]

I'm in the same boat. I've called BB numerous times and spoke to 2 supervisors. The BB promotions department told me that I should have received a code in the packaging, however that is incorrect.

I placed my order via BestBuy.com because I specifically wanted the GT-R.

[battledrill]

The only thing that worked for me is posting a message on these boards.  You guys should send a private message to Jesus whos posted on this thread.  It only took him a day or two to get promotions to send me a code.

[jdmpower00]

Jesus,

can you also help me out I still have not received my code either.

Thanks