BestBuy.Com

[PRH198]

My Order Number is: {removed per forum guidelines}

I used my gift card to make a purchase online. Once the payment was confirmed, I saw that the site had used my former address as the shipping destination. Not wanting to pay 85 dollars on nothing, I cancelled the order. I then tried to place the order again with the proper address, but the money had not been refunded to the gift card. I called Best Buy customer service several times and they referred me to a number that does nothing but check my balance, which is still incorrect. I was hoping to get the money back on the card before the weekend sale is up. Can you expedite the process, please? Thank you. If not, is there a way that I can get the sale price when it IS refunded? I've been calling and calling, and the times that I don't get disconnected after being on hold for 10 minutes, I get a "you need to call this number", which leads to more nothing. I need help by someone who can really DO something to help me, please. Thank you.

[hockeycanuckjc Trusted Contributor]

In the future, posting order numbers is prohibited per the terms of service for the Best Buy Community Forums... Its for your security and protection. Next when they told you to call a number, which one did they give you?

If you cant get the issue resolved over the phone a community connector may be able to help you get your refund. Postings are typically assigned Monday through Friday, although I seen them assigning some on the weekends to try and catch up on the amount of unread postings and issues posted to the forums..

Hope you get your issue resolved!

HAPPY HOLIDAYS!

[PRH198]

they gave me 888-716-7994

[Ryan-BBY Senior Social Media Specialist]

Hello PRH198-

Doug from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[PRH198]

it's been 3 days since you've posted your message and i have yet to hear from Doug. I've also checked my gift card balance and it's still incorrect...

[Douglas-BBY Community Connector]

Hello PRH198,

I'm sorry that you're having trouble with your refund and appreicate your patience with us over the past couple of days.  I see that our BestBuy.com team has a case open to check on that refund for you, but that the case is still in process.

I would like to check myself so that we can get you back to shopping as soon as possible, so I have sent you a private message with a request for more information.  Please check your private messages by selecting the envelope icon in the upper right corner of the page once you are logged into the forums.

Regards,