BestBuy.Com

[jcl945]

I have now called the online support people 6 times regarding order that I placed on December 24.  I used my gift card and reward zone dollars to make this purchase (which are both now depleted), and the order somehow is not in your system.  I called a few days after and they told me sorry for the incontinence and they were going to send me a $100 gift card.  I thought this resolution went above and beyond what I expected, and I was thrilled.  After three weeks and not a word back, I called again, and they said they escalated the issue, gave me a case number, and said that I would receive a call back in two business days.  After not hearing anything for two days, I called again, and received the same response, and called yet again 4 days later, and just received the same response 15 minutes ago.  I have now spent several hours of my time trying to get an answer, and frankly I'm tired of it.  I have been more than nice to your orders department, and they have been nothing but nice and polite back, but this seems to be all in vein.  All I want back is the $53.49 I spent, I never asked for anything more.  My case number is {removed per forum guidelines}.  Please get back with me when you can give me a straight answer, because frankly I'm fed up.

[Ryan-BBY Community Connector]

Hello jcl945 -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-GS Community Connector]

Hi jcl945,

Well, that’s no good!  I’d be upset too if I placed an order online, but didn’t receive an immediate refund when that order could not be processed.

I’ve sent you some information, so please make sure to check your private messages.  You can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.