BestBuy.Com

[msulinzee]

A week ago I ordered a nikon coolpix camera on bestbuy.com for in store pick up because I wanted a special order color.  I received the first e-mail confirming my order but I have not received the second e-mail yet.  I relize it may take a little longer to receive this because it is special order but I am really frustrated because it doesn't have any estimation about when it will ship or be available for pickup.  I believe it says 'order is in the process of being fulfilled' but its said that for a week.  WIth no idea ow long it will take to get my camera, I find myself checking my e-mail every 30 min (for a week now) to see if it's available yet because I am so excited to get it.

Bottom line, I think best buy should incorperate an estimated pick-up time on their orders or they should explain the order process a little better so maybe I can make some sort of estimation or at least know how far along it is.  THIS IS SUPER FRUSTRATING!!!!  I wish I would have just bought the silver camera and I wish I would have bought it somewhere else! 

[Dorothy-BBY Community Supervisor]

Good afternoon msulinzee -

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you!

[Aaron-BBY Community Connector]

Hey msulinzee,

It’s been my experience that customers will normally be provided an estimated shipping timeframe whenever they place an order through our website.  I can imagine how frustrated you must feel though if you haven’t received one yet – I would be equally disappointed in a similar situation.

I have some good news for you, so please make sure to check your private messages.  You can do so by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.