03-28-2012 08:48 PM
03-29-2012 12:53 AM
At some point they stopped hiring professional sales people, or at least stopped training them to be professional sales people.
What is your definition of a professional salesperson? If you're talking about the suit-and-tie type, then that is definitely not the type of salesperson Best Buy strives to employ. Why? Because it is not the nature of their products. If you're selling a house or a car, sure. For the latest and greatest in consumer electronics, I'd rather take the word and experience of some young kid who probably uses the product, than some older suit-and-tie person (no offense) who probably just read about the product.
Now they jusy employ urban youths and snot nosed slackers. It's either because those charachter types are the only people who know how to turn on a computer without any training, or that Best Buy is not offering high enough wages that they're only attracing those types of people, and not actual professional, courteous, knowledgable and trained staff.
Like I said, it's that generation that are most close to the technology that Best Buy sells. Those are the ones most passionate about it. Have you seen the line at a Geek Squad counter? Yea, those are the people like me who think we know a lot about technology until we walk into a Best Buy and discover a lot has changed in one year. Unfortunately, your experiences with a mere <1% of Best Buy's staff is not a true representation of the company as a whole.
And do Best Buy employees join any type of union? Because if they do that would be the #1 answer to their problems.
Because unions are the answer to all your problems? Please. If it was, it would have happened already. There are pros and cons to unions and for the work environment that Best Buy is, unions would have more cons than pros.
It's funny really. Both my wife and I are teachers by profession. She is an elementary school teacher and I am a college professor. We have these discussions about how we dislike our unions every now and then. We only see squabbling and nothing getting solved while taking exorbitant fees from our paychecks from the unions. She elected to join hers because they'll back her with a $1 million insurance for lawsuits (she teaches in a sue-happy district) and I am a part of one because it's part of my tenure contract (i.e. not by choice if I want to keep my 5-year contract). It seems like unions only work for people with no real education that work at menial jobs but want to be paid and treated like they were CEOs. I could go on about this but it's a bit off topic. Just my 2 cents.
03-29-2012 05:11 AM
How did this devolve into a chat about unions?
My experience is bestbuy.com doesn't have the great user ratings they used to.
I have not gone into the store lately, but yes there is a distinction between sales people who know their stuff and one who is just hanging out.
I bought my notebook at a competitor and the salesman knew his stuff, was very helpful, made some great suggestions so it does matter, IMHO.
My point is, it's never good to lose competition. I would hate it if AZ was the only place these days to buy anything.
03-29-2012 03:25 PM
I think he/she was talking about the store closures. Of course, they don't realize that this was planned for a long time due to the restructuring that Best Buy has been working on in order to change with the market.
03-29-2012 03:51 PM
03-29-2012 07:40 PM
Mbrguy said: -
"I think he/she was talking about the store closures. Of course, they don't realize that this was planned for a long time due to the restructuring that Best Buy has been working on in order to change with the market."
Isn't that what Circuit City said? Or, am I thinking of CompUSA?
While I certainly don't want to see BBY going out of business. And I think that it is unlikely that that will happen, in the foreseeable future. This hardly qualifies as good news.
It isn't any secret that BBY is having significant problems. Which have been widely reported. And don't need to be rehashed here.
BBY is doing their best to work thru those problems. And I do wish them success.
But only the most obsessively Dedicated Defenders would try to "Spin" the need to close down 50 stores. As being a positive development.
03-29-2012 07:42 PM
Don't assume I didn't. I read the store and then some from the WSJ.
If it closes stores, it could well close up altogether and just be an online shop. Closing down . Don't accuse me of doing what you do.
I don't care if you have nothing else to do in the world but be a regular contributor.