BestBuy.Com

[KeithO]

Just thought I would let you know that your description of the HDMI cable for the Xbox found here http://www.bestbuy.com/site/Microsoft+-+HDMI+HD+A/V+Cable+for+Xbox+360/8479158.p?id=1185267959809&sk...

is false. It says...

This HDMI Cable provides you with separate audio and video connections via the included audio adapter. The audio adapter allows HDMI video to be routed to your HDTV, while the audio is routed separately to your home speaker system.

Without the audio adapter, the video and audio signals would both be carried by the HDMI cable. That would force users without a costly HDMI receiver to listen to their Xbox 360 game and movie audio via their TV speakers. That is not the case with the included adapter — you'll be able to hear every blast, word, music note and sound effect through your home entertainment system speakers for audio that really packs a punch.

I went to pick it up in store and there is no included audio adapter and one is not even available for sale individually. Looks like if I want to upgrade my xbox to hdmi and use my stereo I am going to have to buy the "costly HDMI receiver" it says I don't have to buy.

[Mariel-BBY Community Connector]

Hello KeithO-

Brendan, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Brendan-BBY Community Connector]

Hello KeithO,

Welcome to the forum!

I'm sorry to hear about this issue with your adapter. I'm not sure what exactly went wrong, but there should have been an audio adapter in the box. The product description for this product comes from Microsoft directly, so if the product is missing the adapter there is something seriously wrong. I am going to email our BestBuy.com web services to see if they can confirm if this is a mistake on our website, or if this is an isolated packaging issue with your product. In either case, our website should be reflecting the correct information- so I am on it!

Regards,

[KeithO]

It's not an isolated issue either because that product is carried in store and an associate checked all the packages on the shelf and they were all the same. Just an HDMI cable with no audio adapter. So apparently microsoft is misrepresenting the product they are providing to you.