12-09-2010 09:46 AM
It seems like you have been trained well to deny, deny, deny even though it is unlawful. It almost seems like it is corporate policy, or as if there are internal memos instructing you how to do it. What amazes me is that best buy continues to use these tactics after all the class action lawsuits and insider testimony that is public.
Bestbuy.com and the store are one and the same. They just use this as a tactic in order to aggravate and frustrate and perpetuate their unlawful practices. It is funny they even pay you and all the other super user trolls to deflect or divert attention away from being upset at them. A week later, after having given up, you are finally contacted by a real CCR that “understands your frustration” and apologizes because it is “clear that you haven't been met with the high level of service that you expect of us.” If best buy was really interested in helping the consumer they would actually pay you and other customer service reps to help instead of distract and deny.
A company like this could not be this incompetent if they tried. Just spend some time on the google box. Try using key words such as “best buy lawsuit,” “best buy bait and switch,” best buy price match” or many others. Or just read any of the reputable online review sites.
They will eventually be there own undoing. It is just sad that they will take advantage of so many in the meantime.
12-09-2010 12:09 PM
12-09-2010 02:17 PM
12-09-2010 02:56 PM
These two items were in stock locally and were in the local warehouse to be shipped to me when this all began. I could have had them shipped to me direct for an addditional cost but It would not allow me to ship them to store and pick them up? It only ended up being out of stock after I spent hours dealing iwth customer service.
It is probably a good thing I tried dealing with customer service before I purchased them and had them shipped to my house direct. If that were the case I would now be stuck and held hostage by Best Buy with 2 back ordered items that I would probably never recieve. I would be stuck in limbo like 1000's of others that have their credit card charged $1400+ dollars, no way to know if or when I might get my product, no way to cancel, and $1400 of my money being used by best buy.
Still seems pretty strange to me that all these valued contributors don't work at best buy but understand and can explain their policy and are just here to help.