BestBuy.Com

[WiredOut]

Hoping I can get some assistance on this forum. I bought a tv as part of a bundle package as a gift for my gf for x-mas. Noticed an issue with the picture that turns out to be pretty common with this set. I called Best Buy hoping to exchange for the next set higher (which was also included in a bundle package) and pay the difference. I received a call a few days later (12/31/2009) and was told this was not possible, I could however, exchange for the same model in hopes that the new set would not have the same issue. While I don't see what the difference is (both sets would be sold at a discount), I agreed in hopes the new set would not contain the same flaw. The person I spoke with on the phone advised me he would arrange for pick up of my old set and delivery of the new set and call me back shortly. I never received a call back and have made several calls during the last two weeks in hopes of having this matter resolved. Each time I call, the representative  ensures me the situation will be handled and to wait up to 72 hours for a response. I'm a little concerned that this case is somehow not being filtered to the right persons in order to be processed. To make matters worse, the television now appears to be defective. I returned home from vacation on New Years Day and found the tv is now defective (will turn on, but has no picture). Any assitance with this matter is much appreciated.

[Dorothy-BBY Community Supervisor]

Hello WiredOut -

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your continued patience!

Thank you!

[Aaron-BBY Community Connector]

Hey WiredOut,

I’m sorry to hear about the difficulties you’ve encountered with your new TV!  I can imagine how anxious you must feel to have the unit exchanged, especially if you’ve already been in touch with our website support staff several times since you first noticed the problem.  I would be equally disappointed in a similar situation.

I would like to provide you some additional information, so please make sure to check your private messages.  You can do so by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.