BestBuy.Com

[xiedeal]

In Novmember 2011, I ordered a 8GB Acer Iconia Tablet during the cyber monday deal.

Then the 8GB tablet, has been backordered for two weeks. 

I kept waiting until Dec. 14, when Bestbuy sent me email saying that the 8BG was no longer available and I was given an option to get a 16GBor 32GB that would DELIVER BEFORE XMAS. 

This is really an excellent "counter offer" and I was very happy to accept it and choose the 32GB verision. 

Unfortuntely, the 32GB, again, turned into backordered and no new information is available regarding to any estimated arrival date. 

Since this item has been on backorder for a long waiting period, I am kind of upset and frustrated. 

When searching other online/offline retailers like Amazon, target, and even my local Walmart, there seems to be plenty of stock.

Why is that? Can anyone assist?

[xiedeal]

Can anyone assist?

[CrystalWoW Community Veteran]

Someone will be in touch, normally in 3-5 business days.

[Ryan-BBY Senior Social Media Specialist]

Hello xiedeal -

Doug from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Douglas-BBY Community Connector]

Hello xiedeal,

I apologize for the delay in fulfilling your order for the 32 GB Iconia.  It has been a long time since you placed your original order and your frustration is entirely understandable.  I am going to do a little more research into this and see if I can find out what’s going on and what we can do for you.  I ask for your patience over the weekend while I discuss this with some of my colleagues here at corporate and I will follow up with you by private message as soon as I have an update.

Thank you for all of your patience.  Let me know if you have any questions along the way.

Regards, 

[xiedeal]

Hi Douglas, 

Do you have any update on my order? 

Thanks. 

[copper727]

Wow that's quite a long wait....and I thought I had it bad! Best of luck xiedeal!

[xiedeal]

Today I received email saying that my order has been canceled.......

Bestbuy can treat customers like this way and it is really shocking!!!

BTW, no response from any Bestbuy representative after asking me to wait for 10 days, that is any funny story........

[suggit]

By *researching* he meant that he would go ahead and cancel the order. You're being awfully needy by expecting the product you ordered to be ready after 2 months. #sarcasm

Looks like you got the follow up Douglas said you would receive in the form of "Sorry, we can not only sell you one product, and fail to deliver on that THEN up selling you another product and guaranteeing Christmas delivery, then cancel the order altogether"

I just hope you never got charged for your order, and if so, you were smart enough to do a chargeback.
Best of luck for getting your issue resolved xiedeal.

[Douglas-BBY Community Connector]

Xiedeal,

I'm sorry your order was cancelled.  We've been working for the last week or two to get folks in  your situation set up with a tablet in stock and I'm not sure why your order was autocancelled.  I've sent you a private message to see if we can find something that will work for you.  Please check your private messages and we can go from there.

Regards,