01-03-2012 01:49 PM
In Novmember 2011, I ordered a 8GB Acer Iconia Tablet during the cyber monday deal.
Then the 8GB tablet, has been backordered for two weeks.
I kept waiting until Dec. 14, when Bestbuy sent me email saying that the 8BG was no longer available and I was given an option to get a 16GBor 32GB that would DELIVER BEFORE XMAS.
This is really an excellent "counter offer" and I was very happy to accept it and choose the 32GB verision.
Unfortuntely, the 32GB, again, turned into backordered and no new information is available regarding to any estimated arrival date.
Since this item has been on backorder for a long waiting period, I am kind of upset and frustrated.
When searching other online/offline retailers like Amazon, target, and even my local Walmart, there seems to be plenty of stock.
Why is that? Can anyone assist?
01-06-2012 01:04 PM
01-10-2012 04:40 PM
01-13-2012 03:48 PM
I apologize for the delay in fulfilling your order for the 32 GB Iconia. It has been a long time since you placed your original order and your frustration is entirely understandable. I am going to do a little more research into this and see if I can find out what’s going on and what we can do for you. I ask for your patience over the weekend while I discuss this with some of my colleagues here at corporate and I will follow up with you by private message as soon as I have an update.
Thank you for all of your patience. Let me know if you have any questions along the way.
01-23-2012 01:22 PM
Today I received email saying that my order has been canceled.......
Bestbuy can treat customers like this way and it is really shocking!!!
BTW, no response from any Bestbuy representative after asking me to wait for 10 days, that is any funny story........
01-23-2012 01:34 PM
01-27-2012 02:36 PM
I'm sorry your order was cancelled. We've been working for the last week or two to get folks in your situation set up with a tablet in stock and I'm not sure why your order was autocancelled. I've sent you a private message to see if we can find something that will work for you. Please check your private messages and we can go from there.