03-17-2012 04:58 PM
Like many people, I am using my smartphone as a way to build my music collection. Oftentimes, this music is stuff I had on cassette growing up and I am now getting with the times. Now, I won't lie - I prefer to download the music rather than buy an actual CD. However, I was in a Southern Rock mood and decided to get Lynyrd Skynyrd's "Second Helping." On amazon mp3, the download was $9.99 but on BBY.com, it was $4.99 for the disc and FREE SHIPPING. The CD was on amazon was $4.99 but you had to pay for shipping (<$25). So I ordered the disc from BBY late at night on March 14.
It came in the mail on March 17. Are you kidding me? That's basically two days.
I will always come to BBY.com for music.
03-18-2012 12:23 PM
03-22-2012 09:15 PM
03-23-2012 02:30 PM
In reality, I think almost all people have experiences like hte one posted here. Most people that have good experiences don't brag about it, though. If you consider the amount of customers that walk in and out of Best Buy everyday, and purchase from the website, the amount of issues here is minimal. I know that doesn't help your situation if you are one of the people that has had a poor experience, but, despite how it may appear here, you are a minority.
That doesn't mean there is no room for improvement. There are times I've been here that I've seen solutions that I'd consider unacceptable, the phone support could use a lot of improvement, and they don't seem to handle pre-orders well.
Unfortunately, a lot of the problems that people run into stem from the fact that the stores are run individually and corporate only has limited say-so in what the store does. Therefore, there are some Best Buy locations that shine, and some that are just... bad.