BestBuy.Com

[champious]

thanks I'll try that

[Alden]

If you need anymore help, just let me know.

[champious]

Oh my god! that is crazy!!!!!! Too bad I want it for PS3... D= 

if only... 

[Dorothy-BBY Community Supervisor]

Hello all!

While I do not have an answer for you just yet, I do have Joshua and Ryan from our Community Connector team, working on finding a resolution for each varying situation.

A few questions though. 

• Did all of you purchase your Signature Edition's before the January cutoff date?
• Was your purchase made in-store or online?
• If online, was your order for home delivery or in-store pickup?

Myself, Josh and Ryan are all gamers and we completely understand how upsetting this whole situation could be for all of you.  I know when I almost didn't get my CE of Cataclysm, I was super anxious, but please know we will do our best to make sure our customers receive what they are entitled to. 

[mslowe7187]

i pre ordered the pc version of the DA2 signature edition in october. I originally selected in-store pick up. I later received an email that this version of the game would not be available for in-store pickup, and my order was going to be shipped to me instead. I was told that for the inconvenience, i would receive expedited release date shipping. Yesterday i received an email saying my copy of the game had just shipped with STANDARD shipping via streamlite/USPS. This is unacceptable. I've been jerked around and lied to about when and how I would receive the game. GIven streamlite's poor reputation, i doubt i'll receive my copy of the game until some time next week, hopefully. As of right now (release day) my copy is sitting in Hebron, KY.

Some assisstance or acknowledgement of my difficulties would be greatly appreciated.

I'm tempted to go to my local best buy and just purchase a standard edition of the game and return the signature edition when i receive it, but i would sacrifice all the bonus content included with the signature edition. i REALLY don't want to have to do this.

[Alden]

I'm with you on that one, I'm thinking of what to do since I've called them saying there's nothing they can do. Which is just wrong in this matter.

[mslowe7187]

i think it might be time to cash out my reward zone points and take my business elsewhere! permanently!

[timemaster11]

THis same thing happened to me with my Xbox version of Dragon Age Signature Edition. Why on earth would I preorder  a game from Best Buy ever again? If you can't deliver it on the release day then you shouldn't do preorders. This is such BS, I was told it would be here on release, I organized my day around being able to sit home and have a nice long gaming session. I am a premier silver member and that didn't even help the shipping, Thank you for terrible service Best Buy, very disappointing!

[Alden]

Agreed, I'm sticking with Amazon, and Gamestop from now on.

[mslowe7187]

I dedicated this evening to gaming as well. I'm also a premier silver member but apparently that dedication and loyalty is being completely ignored in this case