12-06-2011 08:10 AM
I "pre-ordered" Mario Kart 7, thinking I would save myself a trip to a local competitor. Game released Sunday, as of Tuesday morning, order still being processed. "Customer service" is a joke: Roboform responses in email, automated no answer telephone line. Looking at some of the topics in these forums, I highly regret and wish I had spent my money supporting another business which would have shipped out my game by now....
Point of my rant being, anyone else get screwed on "pre-ordering" a game they have to wait a week for?
12-07-2011 07:32 PM
12-12-2011 05:38 PM
I appreciate you taking some time to contact us about the pre-order you placed on Mario Kart 7 and how you hadn’t seen it. As an avid gamer, I know that I would be frustrated if I pre-ordered something and didn’t get it until a few days after its release.
I did have a chance to look into the order and according to the tracking information, it was delivered today. The last status states “Out for Delivery”, so I hope that you were able to get ahold of it today. I am very sorry for this experience. I will also be sending you a private message about your order. To check your private messages, you must be logged into the forums and click the envelope icon in the top right corner of your screen.
Thanks so much,