BestBuy.Com

[ytcyguy]

I purchased H&R Block At Home Deluxe Federal + State + Federal E-File 2011 - Windows [Digital Download] Monday late afternoon and now it's Thursday noon and the order status still says "pending". No email received for the download.

Crazy it's taking this long. I called last night and was given Case # {removed per forum guidelines} and told it would be investigated and I should hear from someone in 3 - 5 business days! Wow!

Rebecca in Customer Support did offer to change this to an in-store pickup, but I thought I would give it 12-18 hours. So if I don't hear from someone soon I'll probably have to do that.

I'm trying to get my taxes done... and the clock is ticking!

Horrible experience - why can't Best Buy get Digital Downloads right?

[ytcyguy]

Just found the "completed order" email that came in since I left for the dentist appointment and got back... Downloading and installing now.

[Brendan-BBY Community Connector]

Hello ytcyguy,

Welcome to the forum!

I am sorry about the initial delay with your order; it really should not have taken this long. I am glad to hear that it was finally delivered. If you have an issue like this in the future, feel free to reach out to us and we can look into it for you. Good luck on your taxes!

Regards,