BestBuy.Com

[mhughesindy]

I have been reading about other folks who have had issues with digital coupons when it comes to cancelled orders so I wanted to share the problems I have been having.

I have had two orders cancelled via automation almost instantly after placing the orders through BestBuy.com, both orders which I used digital coupons as partial payment.

The problem with this is that even though the order was cancelled by the system, the "system" still gobbles up the digital coupon and makes it where the coupon now comes up as already being redeemed, meaning I didn't get anything but the coupon can not be used again. And there is nothing anyone has been able to do about it.

My first digital coupon was for $150 and was used for an order that was placed (and cancelled) on March 5. No one at customer service could tell me why or offer a resolution. I'm just out $150.

My second digital coupon was for $75 and was used for an order that was placed (and cancelled) on March 9. No one at customer service could tell me why or offer a resolution. I'm just out $75.

So I'm out a total of $225. Have spent probably two hours on the phone trying to get this fixed, and for nothing, because I'm still in the same boat with two cancelled orders and $225 in what the system is calling "already redeeemed" coupons and nothing to show for it. 

Doesn't make any sense how this happened and it really upsets me that I lost $225 because I was really looking forward to using those coupons.

[mhughesindy]

Oh, and by the way, I used my BestBuy.com account which is under my primary e-mail address which is (removed per forum guidelines) for both orders. So, it wasn't cancelled because it was for an unknown user or anything like that, not that it would matter if it was.

[slsbryrdk]

Thanks for posting this. Honestly, I thought I was unnerved about $13.36 being lost, but to be out $225 is simply jaw-dropping. I have not been offered any help from anyone representing Best Buy and the clock is ticking for me. It is really terrible that they no longer appear to accept e-mails through customer service, sending auto-replies to call by phone. I can't even imagine trying to do this over the phone, reciting over the characters trying to get them across while they tell you they can't do anything. I am disappointed for you, me and everybody involved in such quandaries.

[Ryan-BBY Senior Social Media Specialist]

Hello mhughesindy -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi mhughesindy,

I can imagine why you’d be upset!  I’d be frustrated too if two orders of mine were cancelled and the digital coupons used as payment were not reissued.  Your disappointment at not being able to learn why your orders were cancelled is also understandable, especially if support reps weren’t able to offer any solutions.

I’ve had the chance to review your account and it’s my understanding you’ve been in touch with Jennifer in our corporate offices regarding this issue.  As such, I’d encourage you to follow up with her if you have any questions or are still in need of assistance – I have confidence she will be able to help you find a resolution.