Didn't Receive Order - How do I Talk with a Person ?

desertriver · ‎03-23-2012

Hello,

My account indicates the order is completed, I even received a survey about my online order experience.

But I didn't receive my item. The package tracking indicates the item has been at my local post office 7 days.

I can't talk with a person at customer service, I'm always routed to the package tracking website that doesn't tell me anything.

Anyone have a solution ?

Thanks,

Desertriver

Area51Kev · ‎03-02-2011

Hi desertriver and welcome to the Best Buy Community Forums!

Is there any way you could ask your local post office what's up? I can't feature Best Buy Community Connectors being able to give you much information about a package that may be stalled out at your post office for some reason.

In any event, a response from Best Buy on this forum typically takes 3 to 5 business days. Good luck.

_______________________________________________________

iMac, iPhone 4S, iPod touch, and Apple TV user. Yes, an Apple fanatic.

Ryan-BBY · ‎11-09-2009

Hello desertriver -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

Ryan

|

Senior Social Media Specialist | Best Buy® Corporate

Private Message

desertriver · ‎03-23-2012

Hi Ryan,

I haven't heard anything yet and my order still hasn't arrived.

Thanks,
Kevin

desertriver · ‎03-23-2012

Unfortunately I made my online order with a Best Buy gift card. Since I haven't received my order and it appears I won't get resolution from customer service, I don't have my Visa credit card to assist me in disputing a charge.

Lesson learned.

Mbrguy · ‎07-04-2010

Jesse will get to you. Typical response time is 3-5 business days so hopefully he'll be getting with you sometime today.

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