09-01-2011 02:43 AM
Hello Sir/Madam :
Thank your for reading my complaint
I have placed an order of a Dell Inspiron Laptop on 08/23/2011
the estimated time of arrival for the product was on 08/27/2011 --> 08/31/2011
Here is the sku number of the product on the website: 1648082
Product Added ( Nice Feature Though ) :
This laptop features built-in WiMAX wireless networking for another way to surf the Web on the go (service contract required) and a 14" high-definition display with 1366 x 768 resolution for crystal-clear images.Windows 7 Home Premium installed Learn more.Learn more about Intel® processors. Information provided by Intel.Learn more about Intel® Wireless Display Learn more about the Dell Inspiron 14R. (Flash demo)
3 emails were sent
--> 1st email on 08/25/2011 said the following : Your item is backordered - We expect to ship it within the next 1-2 weeks
--> 2nd email on 08/30/2011 said the very same thing as in the 1st email ( I said may be it is gonna take a while - but it is worth it already it is not gonna hurt to wait )
--> 3rd email on 08/31/2011 said the following: Billing Problem Encountered - Action Required
My Order's Time Arrival supposebly was 08/27/2011 --> 08/31/2011
The 3rd email was sent on the very last day of the expected time of arrival - so what is the condition of my order in that case
Again Thank you Sir/Madam for reading my complaint
Also Sorry if you could not understand my English but it is my second language unfortunately and I am working on it .
09-01-2011 10:29 AM
You can also call the 888 BEST BUY number to find information about orders like this.
I did yesterday when my order for RAM was canceled without any additional information. I called the 888 number and found out what I needed to know.
09-02-2011 01:21 PM
Thanks for posting and I apologize that you’ve seen so many emails about your order status changing, without any of them actually providing the location of the laptop. I’d like to look into this for you and I will be sending you a private message asking for information about your order. To check you private messages, you must be logged into the forum and click on the envelope icon in the upper right corner.