03-08-2012 07:13 AM
I bought an upright freezer from Best Buy recently and was told it would be delivered wed. the 7th and later got an email saying it would be delivered on Tue. the 6th and to expect a call the day before to give me a 2 hour window of when to expect the delivery. I spent 2 HOURS on the phone and never got the same answer twice. Then was finally given the store location and phone number where the freezer had been shipped to. This after 2 hours of being switched around, listening to horrible muzak and having my call dropped!! I called the store it was at and was told wed. and to expect a call. Never got the call. I called back. Got a different answer. I asked the last one I spoke with to have the person that would call me to email instead. This would be the delivery guy himself. And amazingly he did email me. So it was delivered in that time period and the guy was quite nice. But what a HUGE HASSLE I went through. One email I was sent to me on Tuesday even told me it had been delivered and to please fill out their survey for them. I thought-Oh yeah I'll fill that sucker out!!!! And was still wondering-would I be having a freezer delivered on Wed. or is it sitting at some other persons home? What A MAJOR HEADACHE!! Huge FIASCO. More like customer NO-service. And while doing all this I just happened to learn that my rewards card does not work unless it is activated! After 12+ years of spending money at Best Buy none of my purchases were counted for rewards. What a rip off!! No other reward cards I use have to ACTIVATED!!! I really think I've had enough of Best Buy's Bu(($h*T and plan to make my experience with Best Buy known far and wide online. Plus I won't be a customer any more. What a crock!~!~!
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03-08-2012 03:43 PM
03-08-2012 04:23 PM
Having a brand-new appliance delivered should be a quick, easy and painless process, so I can imagine why you’d be frustrated. Your disappointment at receiving conflicting information from multiple associates is also understandable, especially if none of the reps you spoke with were able to provide a definitive time when your freezer would be delivered. I'd be disheartened too if the same thing happened to me.
Although it’s disheartening to learn that we may have lost you as a customer, I was glad to read that our delivery personnel were able to help you find a resolution. Rest assured that the appropriate parties will be notified of your recent experience.
Thank you for taking the time to post.