03-29-2012 08:52 PM
I appears that I am experiencing the same issue that many people are experiencing with their Best Buy card. "Best" buy my foot. They are clearly run by slime buckets looking to rob people blind. I just incurred a $500 interest charge on my card with a $1000 balance and am now over my credit limit, not to mention being told I have to pay an extra $500, for what???
This is disgusting. I will NEVER shop at Best Buy again!
There has to be a reasonable solution, please tell me what it is.
03-29-2012 09:35 PM
03-29-2012 10:54 PM
03-30-2012 08:01 AM
03-30-2012 04:21 PM
04-01-2012 09:25 AM
I was recently blown away when I opened my account and saw $400 in deferred interest charges, which subsequently sent my balance over the limit. It's funny because when a sales associate tells you 0% for 18 months, you take it as a literal meaning, when in fact it means something totally different. I would have PREFERRED to have been been paying interest this whole time, rather than be bombarded with charges. Unfortunately no, I did not read my statements because I had no reason to. I've been loyal, I pay on time every month, I've paid my card off in full and still continue to use it. Not anymore. While this may be totally legal, its ethicality is questionable. Is there anything that be done to resolve this with both parties being satisfied, or am I completely screwed? If it's the latter, no question I am done shopping at Best Buy. Regardless of the fact that it's not their credit card persay, they are partnered with a company whose actions are unacceptable.
I spoke to two customer service reps over the phone-- both foreign. I pleaded with both of them, explained my case, made it known how long I have been a customer, how many times I've paid my card off in full. I received no help at all.
04-01-2012 06:45 PM
04-01-2012 07:11 PM
04-06-2012 06:04 PM
Thanks for sharing your feedback with our Community. I can certainly understand your concern after discovering you had an interest charge on your account.
As you may be aware, HSBC is a separate company from Best Buy. With that said, we have no way to view or change your balance or financing plans. While I cannot guarantee any changes to your account, I have sent you a private message so we may be able to discuss the details of your account further. To check your private messages, please ensure you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.
I hope to hear from you,