BestBuy.Com

[mhburney]

Hi, I placed an order on BestBuy.com on Dec 5th for a Canon HS310 Digital Camera (order #: {removed per forum guidelines}), and got shipping notification on the same day. The shipment was to be sent to an APO address as a Holiday gift. I have yet to receive the item and it has been over 5.5 weeks. I realize it was busy holiday traffic, but other items ordered via other vendors at the same time all arrived way before Christmas. Can anyone please point me in the right direction on how to get this issue resolved? Thank you!

[Ryan-BBY Community Connector]

Hello mhburney -

Jacob from our Social Media team, will be reaching out to you regarding your order status. Thank you for your continued patience!

[mhburney]

Is he going to be calling me or will this be via email?

Thanks!

[mhburney]

It's been 5 days, I still haven't heard anything from anyone connected with Best Buy?

How long am I supposed to wait for?

Thanks!

[Jacob-BBY Community Connector]

mhburney,

Thank you for your patience in my response! It's unfortunate to hear that you have been waiting for this item for so long; even with it being an APO order.

I haven't reached out to USPS about this yet. But, can you let me know if you have still not received this item?

I look forward to hearing from you,