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Posts: 3

Registered: 01-09-2012

DON'T ORDER A TRANSFORMER PRIME FROM BB.COM

01-16-2012 02:19 PM

Ordered Transformer Prime on 1/6/2012 and was SUPPOSED to be SHIP TO STORE on 1/15/2012.....I have yet to get an email saying it has been shipped. LACK OF KNOWLEDGE FROM EVERYONE AT BB and when you call 1888BESTBUY, all they send you to is an extension that has a HIGH call volume and you get disconnected right away.

Best Buy wonders why they cannot keep business is because they lack customer service and keeping in contact with customers and their orders. I understand the Transfomer Prime is a HOT item, but I bought it when it said it was avaiable online and it would be here in a week and a half. LIARS. SO FRUSTRATED.

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Registered: 11-09-2009

Re: DON'T ORDER A TRANSFORMER PRIME FROM BB.COM

01-17-2012 02:47 PM

Hello Kelly312004 -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

Ryan

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Community Connector | Best Buy® Corporate

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Community Connector

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Registered: 09-18-2008

Re: DON'T ORDER A TRANSFORMER PRIME FROM BB.COM

02-08-2012 05:15 PM

Kelly312004,

It's unfortunate to see that your order did not arrive on time. I hope it goes without saying that we always expect to meet any dates given.

In this case, it looks like it was picked up on the 16th, shortly after your post here.

I hope you're enjoying the Transformer Prime and thank you for your patience!

Sincerely,

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