07-30-2009 09:30 PM
Yes. since hsbc agents were unable to help me with my issue, i investigated it myself. apparently i have 2 accounts with hsbc. I refer to them as best buy and gardner white furniture store. i have been going to the best buy website to pay my bill and it has been logging on to my gardner white account. kinda funny that i was routed to gardner white payment center when i was on the www.bestbuy. com site Big mistake on hsbc 's behalf. you should show that we are being directed away from best buy and onto gardner white. Sounds like a SCAM to rack up some LATE Payment charges of 39 dollars for a 10 dollar minimum payment. BUT, dont worry. I have a great job, secure, and not many people who are able to do my job. BOTH OF MY ACCOUNTS WILL BE PAID IN FULL, and I WILL NEVER do BUISNESS with HSBC EVER AGAIN. I WILL ALSO NEVER STEP FOOT in a BEST BUY or GARDNER WHITE store ever again.
I WILL ASSURE YOU, I KNOW MANY PEOPLE WHO WILL BE MADE AWARE OF THIS SITUATION. I WILL HIGHLY INFLUENCE THEM TO NEVER SHOP AT THESE STORES OR DO BUISNESS WITH HSBC
UNFORTUANTELY HSBC IS UNABLE TO PROVIDE CUSTOMER CARE TO HELP SATISFY ME WITH THIS SITUATION.
07-30-2009 09:38 PM
I meant the original poster's issue. Your issue is a curious one and is in no way Best Buy's fault. Our site links to HSBC for the credit operations.
07-30-2009 09:49 PM
07-31-2009 12:39 AM
I don't blame Best Buy at all but I was hoping that as a valued customer of Best Buy, someone from BB can help talk to the credit card company. I talked to the HSBC guys and they could not care less whether you had been paying them diligently.
07-31-2009 12:50 AM - edited 07-31-2009 12:55 AM
Hi, I have sufficient money in my bank account to pay my best buy bill. I have set-up my auto payment up to November 2009 which will be my last payment but for unknown reason when I reviewed my account online the 2 months date were not automatically set-up! I went to the bank to complain but there system is not showing up that I made an auto setup for these missing 2 months. I should have made a screen copy of the whole thing and save it on the file , now its my word against their system!
07-31-2009 11:45 AM
I appreciate the efforts and help you have extended to me. I'm glad my late fees have been waived thru your help.
Excellent job! I'm glad Best Buy is helping their valued customers in situation such as this.
To all the staff, thank you so much from the bottom of my heart!