BestBuy.Com

[JoMart2009]

I have spent thousand of dollars at Best Buy and have diligently paid every month my credit card using the automated payment that I have set-up in my Bank of America.  I  lived in Chicago, however I have to stay for more than a month in Florida. 

I religiously checked my auto pay every month, however when I left for Florida I did not have the time to do so.  I learned later on that I missed two months of payment!  I talked to the Credit Card Customer to ask if they could defer the finance charges since I had never ever missed a payment since I started out with them.  They said they could not do anything!

This is really terrible because they are charging me so much $$$! I am about to complete my whole payment (1st batch years)  this coming October without any finance charges. 

 In all my years, I have been paying all my existing credit cards on time and have never missed a payment!

 Please help me, I am so frustrated and distraught because of this incident. 

 

[Nokia]

HSBC administers the BBCC. Unfortunately, BB does not have any access to, or influence over HSBC or their records.

[JoMart2009]

It is just disheartening to be in this horrible situation when I am about to be almost done with my payment! 

Best Buy should step-in and  intervene to help their loyal customers otherwise most of their valued customers who experienced the same case as mine will never shop at their Stores.

[Elizabeth-BBY Community Supervisor]

Hi JoMart2009,

I've asked Dorothy, one of our Community Connectors, to review and respond to your concern.  You should hear from her within the next few business days.

Thanks for posting,

[Dorothy-BBY Community Supervisor · Accepted solution]

Good afternoon JoMart2009 -

As the mother of 3 teenage daughters, I know how hectic life can be!  Once in awhile I also have overlooked deadlines and it is always a mess when I do so!  I would like to look into this, however would need more information.  I will be sending you a private message, so please be on the lookout for it.  To check your private messages, first ensure you are logged into the forums, then click the envelope in the upper right hand corner.

I make no promises, but I definitely can try!

[JoMart2009]

Hi Dorothy, 

I will be waiting for your call anytime of the day.  I have sent my info already.

 Thank you for responding, appreciate it much

Joanne

[hockeycanuckjc Trusted Contributor]

Have you double checked your banking statements for denial of payment or other insufficent funds situation , it could be triggering a spending pattern habit in your banks security precautions and might not go through properly. You know how they are always training new loss prevention staff by the day

[mikek]

It sounds like that is Bank of America's problem if you ask me. How long is the grace period on Best Buy credit cards anyway?

best buy credit card

[MariaNicosia]

APPARENTLY ZERO DAYS

[Adamtech Emerging Expert]

Did we get this issue resolved?