BestBuy.Com

[fauxpiano2]

about 2 days ago, I tried to order an online e-gift card. when I rry to order, it said payment declined or something... I tried several times. but everytime the same error. so I gave up in the end.

but today, when I check my card balance (prepaid visa). I only have a balance of $0.50. that was strange. so I called my bank and ask why is that? becasue I had more than $13... then they told me there is a bestbuy charge of $13.00 on 3rd. why is that bestbuy?? said payment declined. but you charged my card. that's not right now is it? ans also why is that bestbuy doesn't gives you an option to buy a gift card and see everything in order history? Amazon does that!

I can give you my card info. my email and everything. please check it for me. and do the right thing. I used my same email as the e-gift card receipent email.

so please refund my payment asap. or just credit my gift card balance to my account. I placed the following orderes with my account (2) days ago. so you can find my email easily.

my last (2) orders:

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[CrystalWoW Community Specialist]

What you are seeing is an authorization that will drop off according to the prepaid visas policies. This can take some time with this kind of card but I would call and ask them what their policies are as they would have the most accurate info.

[fauxpiano2]

I will call them and ask. and update you on the sutuataion. hope evrything will work out well. thank you for your qucik reply

[fauxpiano2 · Accepted solution]

I just called. and they told me it will drop & credited back to my account after (45) days...

or

it will not take that long if bestbuy confirms that it was only an autorization not a charge!

[Ryan-BBY Senior Social Media Specialist]

Hello fauxpiano2 -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hello fauxpiano2,

I realize this may not be the response you were hoping for, but we would not be able to help expedite this process if no BestBuy.com order number was generated.  This unfortunately means you will need to continue working with your card’s issuing bank or wait for the quoted timeframe to elapse.

Let me know if you need assistance with any other issues.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.