BestBuy.Com

[skilcal]

Walrus wrote:

yesterday

I am SOOOO glad someone combined all of your threads into 1, so they aren't cluttering up the forums.
I see you don't really contribute much to the forums, as it states you've made 55 posts since joining 6 days ago, but a search shows all of your posts are in threads you've authored. Thus far you haven't said anything in anyone else's posts. Way to be a valued member.

Regarding your BBB case: How many people look to the BBB ratings BEFORE they visit a company? This used to be the whole purpose of the BBB. Like Moody's credit rating service where investors would look at ratings to determine whether a company had ability to pay debt, the BBB's ratings determined whether a company is where a consumer wants to do business.
The problem is that almost no one today visits the BBB site before they have a complaint. I decided to look up BestBuy and they have an A+ rating, the best rating the BBB hands out.
10 business days to respond to your complaint? That's December 12th! Are you going to come back with the results, or are you going to ignore us once you get your shipment - which should be before 12/12 according to your last listed post.

Dear Walrus, Guess I am confused by your comments. In my post before it got shutdown there was 94 replies, 113 Kudos & 732 views. So in your personal attack you say I do not contribute to the forum! If my post was so pointless why did so many people respond? Actually I also responded in other peoples posts if you looked a little harder. Will I respond again if my item arrives, yes actually I will. Also will respond if Best Buy does not send the $30 gift card they promised. Seems your post it not really helping calm down unhappy customers in my opinion. This forum is full of unhappy customers if anyone at Best Buy would really notice. At least I had the respect not to slam other members regardless of their opinions. Freedom of speech is here for a reason. Perhaps we have been spoiled by the likes of Amazon& New Egg and thought Best Buy would be the same. Our mistake sorry for all not having a non politically correct opinion. Customers are kind of required for a online business!

I'm Back

Skilcal

[skilcal]

I am SOOOO glad someone combined all of your threads into 1, so they aren't cluttering up the forums.
I see you don't really contribute much to the forums, as it states you've made 55 posts since joining 6 days ago, but a search shows all of your posts are in threads you've authored. Thus far you haven't said anything in anyone else's posts. Way to be a valued member.

Regarding your BBB case: How many people look to the BBB ratings BEFORE they visit a company? This used to be the whole purpose of the BBB. Like Moody's credit rating service where investors would look at ratings to determine whether a company had ability to pay debt, the BBB's ratings determined whether a company is where a consumer wants to do business.
The problem is that almost no one today visits the BBB site before they have a complaint. I decided to look up BestBuy and they have an A+ rating, the best rating the BBB hands out.
10 business days to respond to your complaint? That's December 12th! Are you going to come back with the results, or are you going to ignore us once you get your shipment - which should be before 12/12 according to your last listed post.

[smilodon]

People are confused about what BBB is. It is not a consumer organization. It has no special powers. It is an organization for businesses, and makes money from them. It makes money by collecting customer complaints, then approaching the business to see if they want to join the BBB to "fix" the complaints. "fixing" the complaint can be as easy as sending the complainer an email. The actual problem does not have to be addressed. That is how businesses that aren't very good maintain their A+ BBB rating. Filing a complaint with the BBB does virtually nothing except enrich the BBB, but the myth of the BBB helping people persists. Sure, sometimes it might get some attention for you as a customer, but the attention may or may not help your problem.

[skilcal]

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smilodon wrote:

People are confused about what BBB is. It is not a consumer organization. It has no special powers. It is an organization for businesses, and makes money from them. It makes money by collecting customer complaints, then approaching the business to see if they want to join the BBB to "fix" the complaints. "fixing" the complaint can be as easy as sending the complainer an email. The actual problem does not have to be addressed. That is how businesses that aren't very good maintain their A+ BBB rating. Filing a complaint with the BBB does virtually nothing except enrich the BBB, but the myth of the BBB helping people persists. Sure, sometimes it might get some attention for you as a customer, but the attention may or may not help your problem.

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Hi , Thanks for the info on the BBB have read that also.  Guess in my case my item might be arriving today. Using the BBB may work for attention purposes its hard to tell:-)  Buying by credit card is always the best option just in case of problems. We would all not be in this boat if BB had been more up front about shipping times.

Skilcal

[smilodon]

Yeah, I'm still waiting for my Cyber Monday stuff, although most of it has actually shipped now. (each item in a separate box apparently!)

[cry4dawn]

If you dont like BB just dont buy from them anymore. Honestly filing a case with the BBB does nothing. They will add your claim to there long list of complaints and add it to their website. They dont even bother to contact business's anymore with these issues. Your spinning your wheels.

If you dont like it, dont support it.. Thats how things get fixed.

[Walrus Valued Contributor]

Omg. Rack up another stupid thing Best Buy does! Here I'm looking at all your "recent posts" and believing that because your name is under the word "Authored by" that the thread was started by you.

Hello Best Buy!!! Of Course the "recent post" was "authored" by the person I'm looking at! Is there really a good reason to bother stating that the author of the post is the person I'm looking at, in a link created showing all the posts of that person?

Sorry for my confusion skilcal. I sincerely apologize for seeing something that isn't there.

[skilcal]

Hi Walrus, Sorry if my pre caffine email this morning was too cranky:-) Readinf it back I was on a rant LOL. Really I do like the deals on Best Buy. Just wish that the online shopping was a better experience for everyone:-) Hopefully BB will learn from this shopping season and make things better!

Skical

[hockeycanuckjc Trusted Contributor]

Filing a complaint against the company was probably unneccesary as the community connectors here from Best Buy Corporate are as direct as you can get to resolve all issues with Best Buy in general, however, some people like to take it an extra step. Very little shoppers know about the community here, and the store I go to in my local area don't have a clue what I'm talking about when it comes to these forums. So....... I suggest you tell your friends all about these forums instead of encouraging them to file BBB complaints which strain the resolution process as opposed to getting help directly from here avoiding the filing of complaints. 

[skilcal]

Regardless of the method used to solve the problem. We may all not agree on the best way:-) Ordered my Iconia tablet on 11/27/11 around 2:00 pm it arrived today 12/7/11 by ups. The whole problem was the lack of updates from BB. A simple email would help most people feel better.Or at least give a realistic date to expect delivery.Maybe some others will give updates on their delivery time.

Regards,
Skilcal

[IronBuddha]

The triple B's aren't as effective as they were back in the day. They're actually kind of a waste of time IMHO. The most effective method that still works to this day is word of mouth. Great thing is now a days we have all kinds of social tools to get the word out. I've posted on Facebook, Twitter etc. to get the word out. Little ol' me was able to stop 2 people from experiencing how horrible Best Buy is. I did much more then BBB ever could, especially since my brother just bought a 50 inch lcd the other day for the whole family this christmas. Guess where he didn't buy it from..........