BestBuy.Com

[ridd345]

***Update*** The charges have been removed from my credit card. Best Buy has still not contacted me about getting access to my account. I called and they are opening up a third ticket. So as far as I know the other person still has access to my account. Not sure how to get Patrick Kelley, He's not listed on their corporate web site. So I just sent messages to two of their corporate people.

[usndoc]

try this guy instead... Dont know when/if Patrick Kelley is gone...

http://pr.bby.com/phoenix.zhtml?c=244152&p=irol-govBio&ID=217591

Try Calling 612-291-1000

GL

[ridd345]

I tried calling that number before but they just put me through to customer relations which all they did was open another ticket and put notes on it to expedite it. I just don't understand these people. If their bank was like this I bet they would be frustrated too. "Oh sorry you have to wait eight or more days to access your bank account but we understand someone else has access to your banking information and you don't. The ticket is open and someone will be looking into it, I'll put a note on it that you called." Pffff

[ridd345]

**Update*** I got my first reply. It was from their ethics department. I don't think this normally has dealings with customer complaints but it was the only route I could take. Anyway they just said they had refunded my money and how someone got into my account is still under investigation. Still don't have access to my account. Below is where I filled the complaint out at https://secure.ethicspoint.com/domain/media/en/gui/26171/index.html

[usndoc]

Try the media one of those reporters who works to get u answers. Bad press

[ridd345 · Accepted solution]

Well Finally got a call form a consumer relations person. Apparently there was some accounts that got hacked in to he kind of explained it. He says my account was deleted as a security precaution, I guess I'll have to take his word for it. Lesson learned, don't trust any site that does not have security measures in place for purchases. He said they are working at getting better security in place. Anyway if I have problems in the future, which I doubt because I don't think I'll be doing business with them this way, I have a direct line to them.

[Melissa-BBY Senior Social Media Specialist]

Hello ridd345,

As someone who has had debit and credit card fraud in the past, I am very sorry to read that your BestBuy.com account had been hacked and a purchase was made on your credit card due to this.

I had not been aware of any issues with anything happening like this, but after reviewing the notes from your previous calls, I had seen the information that you were provided regarding the account issues. I had also seen several contacts to our offices on the day you had posted in which various teams were looking into things to get your account fixed.

I appreciate you letting us know of this issue as we do value our customers’ privacy and keep any information secured. I was pleased to see that everything was resolved with this, but if you do have any additional questions or concerns regarding this, please don’t hesitate to let us know.

Sincerely,

[ridd345]

Melissa, If "various teams were looking into things to get my account fixed.", I guess I was just a phone call away, an e-mail away. Maybe is should be their policy to let people know whats going on.

[Melissa-BBY Senior Social Media Specialist]

Hello again,

The cases I had referenced appeared to be from calls you had made to our offices. From what I could tell, the representatives had been addressing things while you were on the phone with them, though in a couple of the cases things some things may have been done on the backend after the calls. If nobody contacted you back prior to the last person you spoke with I apologize.

[usndoc]

I wonder when/if this a large hacking and how many were hacked, what kind of information has been accessed etc. Finally, you might press for credit monitoring since BB has confirmed that their site was hacked and used for fraudulent activities. GL