02-17-2012 02:21 PM
I contacted you several months back about my bestbuy.com account not letting me link my best buy rewards account together saying information doesnt match. When I called back then you assured me you would fix it. I never heard back again.
I made several orders during the holiday and none earned rewards. I tried again to add my rewards account and it still said the info doesnt match. Ive sent several emails to you and have gotten ZERO responses. I called your support line and either dont get through or am told it will need to be researched and then I never hear from you again.
Ive made several posts in the reward zone forum and private messaged your employees and have gotten ZERO replies from them as well
Im appauled at how terrible your customer service is.
Ive given up on trying to get this fixed since you obviously dont give a crap about your customers. Just wanted to tell you Im never buying another thing from you again. Congrats on losing a customer for life.
02-17-2012 03:02 PM
02-21-2012 01:23 PM
I greatly appreciate you reaching out to us and I truly regret that you have not yet received a response or found a resolution for linking your accounts. I can certainly understand your concern after your many attempts to correspond with us and then still received no communication.
I’d absolutely like to review this further with you to see how we may be able to try and assist you. To better help, I will need some additional information and I have sent you a private message so we may be able to discuss this in detail. To check your messages, please ensure that you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.
I look forward to hearing from you!