12-31-2011 04:52 PM
Dear Best Buy,
I, like many other people, ordered the 42" LG TV that you are now claiming is a price error. My online order, which was placed at approximately 8:30 AM PST, was followed by a confirmation email as well as a delivery confirmation email scheduling the delivery time to my home.
Because the delivery confirmation email said that someone 18 years old or above had to be there during delivery, I took the day off of work in order to accomodate you. I just now received an email, a full 6 hours after placing my order, saying that it is being cancelled.
Due to the amount of time that lapsed between my work request and your cancellation, there is no way that I can go in to work. Not only do I miss out on the TV that I ordered, but I also have to use a personal day and miss out on any overtime pay that may have been available to me.
I understand that this may have been a price error, but it was Best Buy's error, not mine, so I feel like am being unjustly punished due to a mistake that was not my own. I am requesting that my order be fulfilled, as I believe this is the fairest course of action.
12-31-2011 05:02 PM
You aren't alone.
Literally hundreds got theirs order cancelled here too. Link below
Hundreds actually got their orders fulfilled by going to a store right away for pickup. I was one of those customers, and unfortunately walked out empty handed.
Best Buy has had problems with cancellations in the 2011 holiday season, and this only adds fuel to the fire. I am not asking for BB to fufill TV for the 189 dollar asking price, I'm just asking BB to do things fairly for everyone in the future.
(Although a hookup from you guys won't be too bad either )
12-31-2011 06:17 PM
01-04-2012 11:42 AM
01-04-2012 01:30 PM
Well I too, with everything printed and hand, went to Best Buy to pick up the LG 42" 42LK450 SKU 2138228
I first confirmed that they have five in stock with a sale sign reading $579, which I took a picture of along with the boxes lined up. Bob in Home Theater was then handed my order confirmation. I was quickly ushered to the front desk for a supervisor.
After much discussion, I am offered the TV at $609. Really? After showing her the photo at $579 and convincing her that yes, i just took that photo, I am then offered the TV at $579 and told about a clause in the website that keeps them from having to honor misprints.
And that is all that they would do for me. Misprint or not, an advertised price on THEIR website should be honored. At the very least, the TV should be offered to me at their cost. Major FAIL Best Buy.
I used to like Best Buy. I converted all my credit card points into Best Buy gift cards and would spend them the day I received them in the mail. But never again.
01-05-2012 03:42 AM
01-05-2012 05:17 AM
...and it's your fault for believing you could get a tv for so cheap.... and it's your fault for listening to our pickup confirmation emails...and it's your fault for taking time out of your day to come to BB.... and it's your fault, because we're BestBuy.
01-10-2012 01:21 PM
I've seen numerous posts by you and feel that you need to read the highly shared article in the latest edition of Forbes:
"Why Best Buy is Going out of Business...Gradually."
If Best Buy keeps up this attitude of them being right and the customer being wrong, they will go out of business in less than a year. There are numerous indicators that they are in fact already bankrupt.
Enjoy, and realize that it may be Best Buy policy...but it is FAR from good business.
01-10-2012 02:33 PM
I appreciate you taking some time to contact us about the order you placed on BestBuy.com for the LG television that was mistakenly priced in error. I know that I would be frustrated if I took the day off from work, only to find out that I wasn’t able to get the television.
We are aware of the pricing error and I am sorry for any inconvenience that this has caused you. As soon as the error was found, we did try to make sure all customers were notified of the issue and that their orders would be cancelled. Unfortunately we will not be able to fulfill these orders as this was a pricing error. You can find more information about pricing errors on BestBuy.com’s Conditions of Use under “Errors on Our Site”.
I apologize again for the inconvenience that this caused you, especially considering that it meant you had to take some time off of work in order to receive it. Again, I appreciate your feedback and I will be sure that your concerns are logged here in our corporate office. If you have any other questions, please let me know.
01-10-2012 02:49 PM