03-05-2012 10:38 AM
So I was able to get a great deal on an LED/LCD tv on the cyber monday sale. I choose to have it delivered the week before christmas, but they choose to deliver it on christmas eve. It was not until Dec. 23 that I received a call from someone who is not associated with bestbuy said bestbuy did not have the tv and the order was canceled. So I had to call the 800 number to complain and the support person assured me the tv was only on backorder and after I asked about anything being done with the inconvenience he assured me they were sending out gift cards to everyone. I called again in January when I saw my order status said I had to contact bestbuy to arrange for delivery. but the tv was still on backorder. Now last week I recieved an email (The first email I received since my conformation email back in November) saying my order was canceled. and after calling bestbuy for the 3rd time they basicly said I was SOL and the only thing I could do is purchase a new tv which I'm not interested in. this bad experience will definatly prevent my from making big ticket purchases at bestbuy in the future, just as I will never purchase a toshiba laptop after a poor quality product i purchased a few years back
03-05-2012 12:10 PM
Sorry things didn't work out, Sremal. If you're willing to give Best Buy another chance, I'd be happy to assist you with getting a great deal on a TV.
You didn't mention the model of the TV you tried to order. What price did it sell for?
On the flip side, I can understand if you want nothing more to do with BBY.
03-05-2012 11:17 PM
It was a Insignia 42" / 1080p / 120Hz / LED-LCD for $399. It sucks that it took this long for BBY to find out it was discontinued, for them to over sell them to begin with, and for the fact that I had to have over $420 set aside in my checking account because at any minute in the last 3 months BBY would have tried to take my money
03-06-2012 10:45 AM
03-13-2012 01:31 PM
I hope this finds you doing well and having a great day. I apologize for the delay in this response and I appreciate your patience.
I am sorry for the disappointment this order cancelation has caused and you and I can certainly understand your point. I know that I would be feeling pretty let down if I were in your shoes and I want to see what we can do to help.
I am partnering with another team to see what options we can come up with and I will be following up with you as soon as I have some more information to share. Again I appreciate your patience while we work this out.
03-14-2012 01:40 PM
I am sending you a private message that has some information for you about your order and resolution. To check your private messages make sure you are logged into the forums and click the envelope icon on the right side of the page.