BestBuy.Com

[yellowfish]

Hi,

I can't log in my bestbuy account for a week. Anyone can help me on that?

Every time when I try to log in my account, the browser kept waitng for a minute or two and then show messages like below, I tried reset password and clean all cookies. But still doesn't work.

"We're sorry. There was an error when processing your request.

Please click here to try again. We apologize for the inconvenience.

To place an order, check the status of an existing order, or to ask any questions, call Customer Care at 1-888-BEST BUY (1-888-237-8289)."

[Sean-BBY Senior Social Media Specialist]

Hi yellowfish,

I appreciate you taking time to post on the forums about not being able to log into your account.

Using the email address you registered on the forums, I was able to locate your BestBuy.com account and I did reset the password.  Try to work through the password reset and see if it allows you onto your account.  If it doesn’t, please let me know by sending me a private message via the link in my signature.  We can look into other options at that point.

Thanks and let me know if you have any questions.

Regards,

[troub]

Hello as of yesterday same thing with my account which Ihave open for manY years I cannot log in any longer and it will not accept mye mail to reset my password,need reseting my password.

[Locke]

This may or may not solve the problem but have you tried using a different internet browser or computer? Sometimes I find that either the cookies or cache can have problems when logging in. Give that a try and let me know!

[troub]

Yes tried different browsers and still the same