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vegitto78
Posts: 2
Registered: ‎04-13-2012
Accepted Solution

Can't check order status

I accidentally entered the wrong e-mail during my check-out, and I dumbly did not save my order number because at the end of the transaction it said everything was confirmed and gave me the estimated arrival time and everything. Now I check my bank statement and a couple days ago it had my pending order listed, now a couple days later it doesn't show anything pending and nothing removed from bank. So since I can't check my order status, I have no idea what's going on and don;t know if I should just order another 1, but don't want to be charged twice later, please help, thank you

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CrystalWoW
Posts: 10,080
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Registered: ‎02-04-2009

Re: Can't check order status

It is common for an authorization to fall off and then go back on to your account. Check again in a day or two.

Crystal
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New Member
vegitto78
Posts: 2
Registered: ‎04-13-2012

Re: Can't check order status

Is there another way too find out my order status though? Cause its past my arrival time it said it would be here

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Aaron-BBY
Posts: 5,559
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Registered: ‎09-29-2008

Re: Can't check order status

Hi vegitto78,

 

I’d be glad to provide you an update on your order!  I’ll need to gather some information in order to do so, so please make sure to check your private messages.  You can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.

Aaron|Community Connector | Best Buy® Corporate
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