BestBuy.Com

[Bleck]

I ordered a game on the Best Buy website on Saturday (the 27th), and I know it probably didn't get far yet, but I went to check the order status, I entered all the correct information, and after I clicked the "Check Order Status" button, it reloads the screen and gives me a message that says: 

The last name does not match the order number you entered. Please check for accuracy and try again.

I've seen that several other people have had this problem and they've also posted it on here. I would like to check my order status sooner or later so I have an idea of where the package is.

And One more thing: Do things ordered online get sent to you from the nearest best buy to your location, or do they get sent from somewhere else across the country? Because 4-14 days seems a little too long, judging by the fact that There's a best buy about 30 minutes away from where I live, and it would make more sense if they just shipped it from there and have it take 1 day to be delivered rather than an estimated 4-14 days.

[owleyes1918]

I couldn't check the online status of my order either -- in fact, there is no record of the order at all. There is, however, a charge on my credit card that I can see. This is ridiculous and happening to a lot of people. Be sure to speak up and keep calling and e-mailing as much as you can until it's resolved. That's what I've been doing...even though I have had no success, I keep trying. Better than just sitting around doing nothing to get the problem solved!

[Bleck]

Still waiting for a response

[Dorothy-BBY Community Supervisor]

Good afternoon Bleck -

If you would be so kind as to send me your order number, I can check on it.  Unfortunately, the email you used to register with on the forum does not match my database for online orders.  Thanks!

[rkosha]

I have the same problem. Any solutions yet?

[Bleck]

Alright I sent the order number via private message.

And Rkosha, as far as I know, the only way to get it resolved is to make your own forum topic and wait for a moderator to ask you for more info in a private message and etc.

[rkosha]

It looks like you've waited 48 hrs. with no resolution, and I already sent my order number and received a response telling me to log into my account and check my status, which started this whole thing. Major circle run-a-round. I give up on this site. Since it takes 20 minutes on hold to call, I may just go to the store to try and cancel an order they told me that they 'expect' to ship in 1 to 2 weeks. No more Best Buy for me.

[Dorothy-BBY Community Supervisor]

Rykosha, I sent you a private message also.....

[Dorothy-BBY Community Supervisor]

To view your private messages, please click the envelope icon in your upper right hand corner, when logged in.