BestBuy.Com

[airtas]

I have been promised a credit numerous time and spent almost 5 hours on the phone with the web but they never get back to me. Is there anyone who can help me?

[Dorothy-BBY Community Supervisor]

Hello airtas -

Welcome to the Forums!  Jacob, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience!

[airtas]

any idea when?

[Miranda]

Typically, once your situation is assigned to a Community Connector, they will research your issue to the best of their ability, then get back to you. Often times that takes a day or so. Also, remember that the issues are assigned in the order they are received, so it may take some time.

But rest assured, that you will be replied to, and hopefully a resolution for you can be reached. Hang in there and thanks for your patience!

[Jacob-BBY Community Web Planner]

Hello, airtas.

I'm sorry to hear that you have been expecting a credit that you have not yet received.  I am committed to resolving this for you.  Can you please send me a private message with the credit you are expecting?  Also, please include the order number this is regarding.

Best regards,

[airtas]

Is there any1 else that can help me?  I still have not received my credit.......

[AGENTG]

My goodness! I can't believe this is still ongoing! Have you been checking your private messages? You must be logged in to check them. There is a little gray envelope that will appear in the upper right hand corner of your screen. Just click it and it will take you to your inbox!

[Jacob-BBY Community Web Planner]

airtas,

PayPal has confirmed with us multiple times that everything on our end has been corrected.  I will reach out to you later today regarding an alternate resolution.

[airtas]

thanks jacob............